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Eyes on APAC
A blog from Aaron Tan, Computer Weekly’s Asia-Pacific editor, analyzing the latest trends, issues and technology innovations in the APAC region.
May 2020
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Having it all: Customer contact trends for the 2020s
- TechTarget 14 May 2020
This is a guest post by Nicola Millard, principal innovation partner, BT The future isn’t at all what we expected. Ten years ago, we might easily have imagined the contact centre of 2020 as an ...