An IT service catalog contains information about the deliverables, prices and processes related to technology offerings within a particular organization. Sometimes referred to as an IT service portfolio, an IT service catalog typically offers two views: a customer-facing view that provides a list of the technology services a company offers, and a technical view that explains what is required behind the scenes to deliver the services.
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Implementing an IT service catalog become increasingly important as companies seek to achieve greater visibility in IT services and provide excellent support to their customers, both external and internal. Here, we've compiled a list of IT service catalog templates and examples from around the Web.
OFFERING: This document, "How to build a service catalog," provides organizations with an introduction to creating IT service catalogs while offering outlines, templates and examples.
SOURCE: Info-Tech Research Group Inc.
OFFERING: After entering your email for membership purposes, this free IT service catalog template is available for you to alter and modify.
SOURCE: Purple Griffon Consultancy
OFFERING: This "generic" IT service catalog template gives organizations an overview of what's needed to create a successful IT service portfolio.
SOURCE: Information Technology Services, University of California Santa Cruz
OFFERING: The university's online service catalog lists the IT services it offers. It's a great example of how to craft one at your organization.
Let us know which IT outsourcing templates work for you; email firstname.lastname@example.org.