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POSTED: Fri, 20 Nov 2009 10:26:00 GMT
The promise of CRM technology lies in improved marketing, customer satisfaction and increased sales productivity: all can have direct impact on the bottom line.... Full Article
POSTED: Thu, 19 Nov 2009 20:52:00 GMT
Master data management (MDM) has become a very hot topic these days. Unfortunately it is also a source of confusion and frustration because of the disparate definitions, architectures and... Full Article
POSTED: Thu, 19 Nov 2009 16:47:00 GMT
Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin... Full Article
POSTED: Thu, 19 Nov 2009 09:44:00 GMT
POSTED: Thu, 19 Nov 2009 00:00:00 GMT
When looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience.... Full Article
12:14 17 Nov 2009 | News
05:01 04 Nov 2009 | News
13:04 03 Nov 2009 | News
16:03 07 Oct 2009 | News
11:12 22 Sep 2009 | News
10:26 20 Nov 2009 | Whitepapers
20:52 19 Nov 2009 | Whitepapers
16:47 19 Nov 2009 | Whitepapers
09:44 19 Nov 2009 | Whitepapers
00:00 19 Nov 2009 | Whitepapers
Posted: 12:14 17 Nov 2009
Posted: 00:00 19 Nov 2009
Posted: 11:29 23 Feb 2009
Posted: 13:04 03 Nov 2009
Posted: 09:44 19 Nov 2009
Source: Niall Kennedy
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