Companies are faced with the twin threats of escalating energy prices and customer examination of their green credentials. Meanwhile, the network is always on and always eating power. William Knight investigates the route to green networks.
Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.
Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.