In this week's UK IT news round-up, how the government is using old legislation to keep Gateway reviews secret; a report on how Eurostar has attracted record passengers and boosted sales 15.5% after implementing a revenue management software package; and news of share trading exchange Turquoise which is due to complete the implementation of its IT infrastructure in the first week of April, using off the shelf trading applications.
Weekly IT news round-up podcast for 10 March 2008. Stories this week include fresh criticism of the UK national identity database / ID card scheme from the Crosby report and other sources, and BAA's rejection of RFID technology in favour of barcodes for baggage tracking.
There are many benefits that CRM can bring to a company. CRM by definition improves business relationships, bolsters customer service and strengthens marketing campaigns which in turn improves an organisation's sales.