All Supplier Relationship Management

Philips in pay as you go IT deal with T-Systems

News
Author: Ian Grant
Date: 07 December 2009

PhilipsTSystems Deutsche Telekom's service subsidiary T-Systems has added the Dutch electronics firm Philips ...

Video: ComputerWeekly Geekly IT News Round up - 7 December

News
Author: James Garner
Date: 07 December 2009

Welcome to this week's Computer Geekly Weekly IT news round-up video. This video picks the must know tech stories from the past week and serves them up with a twist.

SAP delays decision on enterprise support price hike

News
Author: Warwick Ashford
Date: 01 December 2009

SAP has postponed a decision on whether or not to go ahead with plans to raise prices for enterprise...

An In-Depth Look at ROI

Whitepapers
Date: 01 December 2009

This white paper from Riverbed looks a range of ways a company can save money.

US restaurants sue point of sale supplier

News
Author: Karl Flinders
Date: 30 November 2009

Restaurants in the US are suing Radiant Systems and its distributor, alleging that Radiant's point of sale (POS) software was not compliant with the credit card security standard, PCI DSS.

Government IT procurement programme delayed

News
Author: Paul Kunert
Date: 19 November 2009

The launch of a pan-government procurement framework in spring could be delayed, following a decision by the organiser Buying Solutions to retrospectively change the criteria used to evaluate potential suppliers.

Customer Satisfaction Benchmarking

Whitepapers
Date: 19 November 2009

Today’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language.

The need for customer-centric CRM

Whitepapers
Date: 19 November 2009

Most CRM software is strongly focussed on the sales department. It was designed by first observing what sales people do, then attempting to monitor, automate and measure these functions. Unfortunately, for most businesses, it does little to increase revenue.

Customer Satisfaction Benchmarking

Whitepapers
Date: 19 November 2009

Customer Experience Management – The next frontier for support centres

Whitepapers
Date: 19 November 2009

When looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience.

Results Page: 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11... PREVIOUS | NEXT

All Supplier Relationship Management

Products & Services