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• Services until the fat lady sings
• Kier builds foundation for profits
• TNT delivers benefit from managed services
• Making contact easier
• Outsourcing overtakes business process in public sector
• Sun shines for ebookers
• Intel cuts Pentium 4 and Itanium prices
• Another BEA executive departs
• IBM reconfigures Nas gateway
• Microsoft tests broadband TV in Switzerland
• France takes Yahoo to task over Nazi sites
• Actuate makes BI open source
• EDS extends IT automation deal with Opsware
• India poised for regional IT services growth
• Strong chip revenue growth expected to slow
• Intel to launch tri-mode Wi-Fi chipset
• HP shelves virus throttling product
• Customers favour Apple and Dell
• Monitoring software keeps e-mails legal and relevant
• Chapter introduction: Establishing Active Directory security
• EMC rolls out content integration software
• Linux suppliers patch Qt flaw
• CT Labs verifies Acme Packet
• AutomatedQA educates the market
• RadView software completes $1m OEM deal
• BTO market to grow to more than $3bn by end of year
• BASF to use AspenTech's information solution
• Post Office IT systems crash leaves pensions unpaid
• BEA ships app server package for third-party developers
• Big German banks hit by phishing attacks
• Lycos offers people and discussion search
• Latest worm uses IM to lure victims
• Samsung unveils new display technologies
• Japan's Optware advances holographic disc storage
• Brent database system will improve access to records for social care and health staff
• SAP to deliver HR upgrade for US Postal Service
• Cisco to acquire P-Cube for $200m
• Sun gets in early with high-speed Ethernet
• Software AG restructures international operations
• Businesses to get Windows XP SP2 download
• Oracle moves to monthly patching
• Ethernet is getting more expensive
• HP to manage IT for Finnish energy giant
• Cisco unveils IP-based CRM for small firms
• HP World - HP users disdain offshore support move
• AMD uses strained silicon on 90-nanometer chips
• JD Edwards users not sold on PeopleSoft's takeover
• AOL users face data access concerns
• FCC sets interim network-sharing rules
• Javalobby removes Java specs at Sun's request
• Samsung opens 4G technology forum
• EDS picks Siebel as its preferred CRM supplier
• Transmeta bets on LongRun2
• Australian Customs extends EDS contract
• Checklist: Key control settings to harden password authentication
• Air Traffic Control hands £32m comms update to BT
• Sun adds Opteron to its HP Away program
• Data management releases
• Australian government divided on offshoring IT
• Google has a strong first day of trading
• Peer-to-peer suppliers not liable for users' actions
• Government to extend Microsoft deal
• Swisscom and Telekom Austria end merger talks
• Lindows halts stock release
• Japan aims for the lead in DVD production
• OSDL unveils improved Linux kernel development tool
• Nortel to lay off 10% of staff
• New worm uses IM to lure victims
• NetSuite targets Intuit customers
• Apple recalls fire risk PowerBook batteries
• Salesforce.com makes a strong start
• Hard-disc manufacturers' court battle hots up
• Researchers find holes in XP SP2
• Bank signs finance compliance systems deal
• Thirteen-year-old passes computing A level
• Ford kills Oracle procurement system
• Sun postpones September user show
• Lindows flotation postponed
• Google faces another trademark suit in Germany
• Most US homes have broadband connections
• HP tests latest security tool
• Fedex offers up-market print services
• ISPs agree anti-spam code
• Supplier reduces Olympic 3G service
• For contact centers, going virtual is a reality
• BSkyB sues EDS over CRM system
• UK IT staff to bear brunt of offshore job losses
• Union challenges Lloyds TSB over offshore data processing
• IBM adds four-way 550 server to i5 product line
• PayPal extends service into France
• Veritas unveils Storage Replicator 3.0
• IBM expands into Danish IT services market
• Motorola rolls out database management software
• HP World: Order processing system delays ProLiant deliveries
• Microsoft readies Host Integration Server 2004
• Dell reports rise in second quarter revenue
• Councils will benefit from Microsoft-Newham deal
• Palm adds SD Wi-Fi card
• Pentagon turns to Linux for high-end battle simulations
• Hybrid VPN creates an SSL stir



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