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All Enterprise Software News - June 2007

Using SOA as a competitive weapon

News
Author: Bill Swanton, vice president of research at AMR Research
Date: 12 June 2007

Enterprise software For manufacturers and retailers, the value of service oriented architecture may lie in business process management based on existing ERP systems

Telephonetics cooks up better call centre service for Kenwood/DeLonghi

News
Author: Antony Savvas
Date: 12 June 2007

Kenwood/DeLonghi is aiming to improve customer service with a new speech recognition system at its call centre.

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