All Enterprise Software News - June 2007

Using SOA as a competitive weapon

Enterprise software For manufacturers and retailers, the value of service oriented architecture may lie in business process management based on existing ERP systems

Telephonetics cooks up better call centre service for Kenwood/DeLonghi

Kenwood/DeLonghi is aiming to improve customer service with a new speech recognition system at its call centre.
ADVERTISEMENT
ADVERTISEMENT
GVL5-20081106.1