All Voice and Data Services News - May 2007

VoIP advice from the trenches

ITKE, or ITKnowledge Exchange, is simply a cool (and quick) way to get a response to your VoIP-related questions.

Interop: updated software, new security features

3Com targets SMBs; Shift4 introduces gateway to wipe data; SecureWave updates software; StillSecure opens support program; and BlueCoat demonstrates mobile security tools.

Shoe retailer Faith cuts call costs with Mitel IP telephony system

Shoe retailer Faith has improved communications and cut call costs between its 220 stores by installing a Mitel IP telephony system, which it says will pay for itself in two years.

Friends Provident opts for Genesys intelligent telephony

Financial services company Friends Provident is replacing two operating systems that currently serve its five UK contact centres with an intelligent telephony system to improve call management.

Unison opts for IP telephony

Unison, the UK’s largest trade union, is improving the performance of its wide area network and adopting IP telephony to cut costs and deliver greater comms flexibility.

Post Office signs £750m voice and data services deal with BT

The Post Office has signed a £750m deal with BT as part of a far-reaching plan to offer voice and data services.

VoIP, unified communications adoption continue to rise

VoIP and unified communications adoption continue to rise steadily in the enterprise, according to Infonetics Research's latest report.

Supplier preps SMB push

Alcatel-Lucent is targeting small and medium-sized businesses (SMBs) through a new product set as well as a new structure for enabling its sales and integration partners.

Mobile operators defend VoIP ban

Mobile operators have hit back at those criticising their decision to block mobile VoIP services over their networks.
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