Shoe retailer Faith has improved communications and cut call costs between its 220 stores by installing a Mitel IP telephony system, which it says will pay for itself in two years.
Financial services company Friends Provident is replacing two operating systems that currently serve its five UK contact centres with an intelligent telephony system to improve call management.
Unison, the UK’s largest trade union, is improving the performance of its wide area network and adopting IP telephony to cut costs and deliver greater comms flexibility.
Alcatel-Lucent is targeting small and medium-sized businesses (SMBs) through a new product set as well as a new structure for enabling its sales and integration partners.