The sale of voice over internet protocol (VoIP) technology to service providers is booming, with consumers and small offices helping to drive the trend to next generation voice services.
Firms are proving eager for the telephony savings voice over internet protocol can bring, but many are paying too little attention to potential quality of service issues
Enterprises now have solid choices of management solutions for their Cisco VoIP deployment. The short list for any enterprise should include Prognosis, Infovista, or Cisco.
Enterprise VoIP management solutions require two considerations: the scale of production environment and the need to extend support resources with a systems integrator or service provider.
Comprehensive VoIP management includes the basic network management tasks, but also includes monitoring services such as dial tone delivery, call success rates, telephony delays and impairments, as well as call quality. VoIP telephony management is categorized here.
Managing Cisco VoIP solutions means network managers must rely on credible, experienced vendors to some extent. Fortunately, many vendors have emerged as trusted, viable partners that can offer an end-to-end management solution for Cisco VoIP environments. With the selection of vendors provided network managers should feel confident in successfully deploying and experiencing the value and benefits of IP telephony.