Littlewoods Shop Direct Group (LSDG) has implemented web application experience management software to ensure its website responds quickly and consistently to customer requests.
Technology is the force behind the liberalisation of the stock trading sector with the Markets in Financial Instruments Directive (Mifid) the enabler, according to the head of Turquoise.
Online shopping was up 54% last year, with sales worth £46.6bn. This compared with the £30.2bn recorded in 2006, says the IMRG Capgemini e-Retail Sales Index.
Web metrics firm comScore has said that UK and French online retailers appear to have done well over the Christmas shopping period, and were ahead of their German counterparts.
Online banking customers of Royal Bank of Scotland and NatWest can receive their statements electronically rather than on paper, after the banks launched e-statement services.