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All IT Services and Outsourcing News - July 2007

Eastern Europe outsourcing increases, says report

News
Author: Nick Booth
Date: 31 July 2007

Multi-sourcing of IT services is on the increase with Eastern Europe emerging as one of the most popular destinations for outsourcing managers, according to a report by the Aberdeen Group.

New ITIL best practice books released

News
Author: Justin Richards
Date: 30 July 2007

A new set of IT Infrastructure Library (ITIL) core books, version 3, has been released, and the accompanying qualifications are due soon.

Mobile operators offer end-to-end enterprise services

News
Author: John-Paul Kamath
Date: 26 July 2007

Mobile operators are targeting enterprise users with end-to-end mobile telecom services, and could end up competing with established IT service providers for mobile networking contracts if current trends continue.

Philips signs Indian business processing outsourcing deal

News
Author: Antony Savvas
Date: 25 July 2007

Philips has signed a multi million pound business processing outsourcing deal with Indian outsourcer Infosys.

Outsource to save costs and remove business constraints

News
Author: Mick James
Date: 20 July 2007

When Threadneedle Investments decided to outsource key operations, it gained cost savings and removed business constraints. Mick James finds out its secrets to a successful outsourcing deal

Outsource to achieve your service goals

News
Author: Susan Mclean
Date: 20 July 2007

Organisations often embark on outsourcing with the aim of improving service performance and driving innovation. During the sales phase, service providers will often boast of their "transformational" outsourcing services, and will describe how they can deliver improvements and facilitate innovation, resulting in better service levels.

Department of Health slammed for signing ‘back-room’ IT deal

News
Author: Antony Savvas
Date: 19 July 2007

The Department of Health has been criticised by the parliamentary accounts committee (PAC) for signing a "back-room" IT deal without putting it out to tender.

AstraZeneca opts for new-style outsourcing deal with IBM

News
Author: Warwick Ashford
Date: 19 July 2007

AstraZeneca's recently announced seven-year £736m global outsourcing deal is the first of its kind for the pharmaceutical industry, IBM has said.

Outsourcing deals get bigger in Europe

News
Author: Karl Flinders
Date: 18 July 2007

Outsourcing is on the up in Europe as mainland firms increase their share of global outsourcing contracts

Recognise what you bring to the deal

News
Author: Andy Treder
Date: 09 July 2007

When negotiating with an outsourcing supplier, it is critical that users understand it is a two-way transaction, and that they also offer assets to the supplier

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All IT Services and Outsourcing News - July 2007

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