Barclays Bank and Housing Development Finance Corporation (HDFC) are selling their Indian business process outsourcing unit, but the bank now plans to set up a new BPO business in India.
Financial services companies plan to invest more in outsourcing in the future than other industries with new processes set to be farmed out,according to research from EquaTerra.
Moss Plastic Parts has reported efficiency gains after extending its IP network to its Eastern European operations and standardising on a single service-provider across all of its territories.