Hewden, the UK’s largest plant hire company, has renewed its £20m outsourcing deal with BT, which will be its fully managed network IT services provider.
Research from analyst firm Mintel has cast a shadow over offshore call centres as it revealed a massive 82% of UK consumers do not want to talk to overseas call centres about their finances.
Total revenue from China's offshore software outsourcing market will grow fivefold over the next five years and the compound annual growth rate of the market will reach 37.9%, according to a recent report by market research firm IDC.
HSBC has cut the average time it takes to analyse the effect of making changes to its legacy software applications from seven months to seven weeks after deploying software to automatically track data dependencies between applications.
Emphasis on training and the chance to work on diverse contracts makes outsourcing suppliers attractive employers, but flexibility and business focus are vital