Swansea City Council failed to apply key principles of IT management properly when it agreed an £83m outsourcing deal that is struggling to deliver anticipated benefits, a report by auditor PricewaterhouseCoopers has concluded.
Royal & SunAlliance (R&SA), the UK’s second largest commercial lines insurer, has today announced two major outsourcing extensions covering network and IT infrastructure.
Indian offshore service providers are now posing a serious challenge to continental European competitors, as enterprises across Europe increasingly seek to take advantage of global sourcing, said analyst Gartner.
Focusing too closely on return on investment figures is the key reason for IT outsourcing projects failing, according to a study by consultancy Compass.
Managed services and virtualisation can be a convenient way to increase processing power and capacity, but when it comes to security, users should not underestimate their own responsibilities, a consensus of research suggests.