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All IT Services and Outsourcing News - October 2007

HCL third customer convention: business agility

News
Author: Ian Grant
Date: 29 October 2007

How to keep flexible and agile in the midst of disruptive business change is the key theme among more than 350 CIOs at HCL's third customer convention in New Delhi this week.

Symantec develops automated IT service system

News
Author: Antony Savvas
Date: 26 October 2007

Symantec has developed an automated IT service workflow system to help firms deliver more efficient IT.

Network downtime biggest headache for managers

News
Author: John-Paul Kamath
Date: 24 October 2007

Some 91% of IT managers have cited downtime as their biggest headache, according to a Netcordia survey of 100 users. When questioned on the number of hours of downtime experienced, 25% of IT managers reported an excess of five hours each month.

RBS faces challenge to split IT systems of ABN Amro

News
Author: Karl Flinders
Date: 12 October 2007

The Royal Bank of Scotland-led consortium that is acquiring ABN Amro faces major technology challenges as it seeks to split the company following the biggest-ever banking acquisition.

Office for National Statistics in row with unions over Fujitsu contract

News
Author: John-Paul Kamath
Date: 12 October 2007

The government's Office for National Statistics (ONS) and civil service trade unions are embroiled in a row that goes to heart of the business case for outsourcing government IT systems.

Chemical manufacturer boosts global IT with Unisys deal

News
Author: Warwick Ashford
Date: 04 October 2007

Ciba Speciality Chemicals is bolstering its global IT strategy by outsourcing support for its 12,000 employees worldwide to Unisys, using onshore and offshore resources.

Statistics office criticised over IT outsourcing

News
Author: John-Paul Kamath
Date: 01 October 2007

The Office for National Statistics' (ONS) business case for outsourcing IT systems to Fujitsu has been criticised for not explaining how it will save money.

How to ensure outsourcing success

News
Author: Eleanor Winn and Roger Bickerstaff
Date: 01 October 2007

What makes some outsourcing arrangements successful, while others fail at the first hurdle? In order to identify the reasons behind outsourcing success and, conversely, failure, sourcing consultancy Quantum Plus and law firm Bird & Bird surveyed people involved in managing outsourcing relationships.

All IT Services and Outsourcing News - October 2007

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