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  • social media

    Social media is the collective of online communications channels dedicated to community-based input, interaction and collaboration. Social media websites include microblogging sites...

  • social media listening

    Social media listening, also known as social media monitoring, is the process of identifying and assessing what is being said about a company, individual, product or brand.

  • Banks need to improve social media interaction

    Social media will become a significant channel for retail banks in Europe within three years, according to analyst Ovum

  • Understanding SAP's social media collaboration, analytics software

    Nowadays, companies no longer have to guess what their customers think about their products or services. Customers are taking to social media channels like Twitter to praise, rant or just ask questions, all in real...

  • Facebook most popular social media tool in the enterprise

    Facebook dominates, but businesses will begin rolling out enterprise social media tools in the next 12 months

  • Oops! The risks of using social media at work

    Recent tribunal cases show the risks that employers and employees run when using social media services

  • Social media: How to navigate Europe's legal maze

    Specialist lawyers on the legal principles companies in Europe need to consider before they monitor employees' use of social media

  • Avoiding pitfalls in social media compliance, security

    Expert Mike Chapple offers regulatory compliance advice regarding the management of enterprise social media accounts.

  • Companies mine social media to drive innovation

    Businesses are trawling Facebook and Twitter to spot subtle changes in consumer behaviour that can open up lucrative business opportunities.

    Multinational companies have...

  • social media analytics

    Social media analytics is the practice of gathering data from blogs and social media websites and analyzing that data to make business decisions. The most common use of...

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