Opinion
Opinion
IT for leisure and hospitality industry
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The seven levers of digital transformation
Organisations that embark on digital transformation projects often run into difficulties. Following the seven principles of digital transformation will help them reap the benefits of digital technology Continue Reading
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Why businesses must think like criminals to protect their data
Cyber criminals use three main methods of operation to steal commercial data. Understanding their mindset can help organisations put the right defences in place Continue Reading
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How AI is disrupting the role of call centres and call centre staff
Artificial intelligence could eliminate many white-collar jobs in coming decades. Its effects are already being felt in the call centre industry, but there is still no substitute for the human touch Continue Reading
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A new nearshoring game is emerging
Countries selling themselves as nearshore business services locations need to change their sales pitches to avoid becoming like all the other countries doing the same Continue Reading
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Life’s a breach: How to handle the press after a hacking attack
Emily Dent, specialist in crisis PR, offers some advice to organisations that unexpectedly find themselves in the headlines Continue Reading
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User acceptance testing needs real training, not just a short course
In spite of its importance, user acceptance testing (UAT) is often chaotic, problematic and ineffective Continue Reading
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Privacy concerns in the digital world
Considering the full spectrum of privacy, people need to ask themselves if they are comfortable with all their characteristics in the public domain Continue Reading
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How to appoint a new outsourcing supplier
Outsourcing can come with its own security risks if not managed appropriately, making due diligence and clear contractual arrangements key Continue Reading
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The ideology of hacking
Business leaders need to be educated on the true threats their firms face and IT security professionals have to arm their executives with that information Continue Reading
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How to assess the security of a cloud service provider
As businesses continue to put more information online, understanding cloud suppliers and agreements has never been more important Continue Reading
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Security Think Tank: You can’t protect what you don’t know you’ve got
IP theft: who should be tackling it and how? Continue Reading
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How to survive a data breach
Six practical tips on how to prepare for and survive a data breach Continue Reading