Technical glitch hits BBC iPlayer

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Technical glitch hits BBC iPlayer

Caroline Baldwin

BBC iPlayer was affected by technical problems over the weekend, preventing some viewers from watching TV shows on demand.

The problems began on Saturday 19 July and seem to still be affecting the popular iPlayer catch-up service.

iplayer_downtime.jpg

The BBC’s main homepage may also be affected, as visitors to the website are greeted with the following message at present: “Due to technical problems, we are displaying a simplified version of the BBC Homepage. We are working to restore normal service. Visit BBC News or you can try the other links below.”

A tweet sent out by the BBC over the weekend stated that BBC iPlayer Radio was also affected by the glitch. BBC iPlayer Radio now seems to be working online and on mobile devices, while BBC iPlayer is working on mobile devices but is still unavailable on the web.

On contacting the BBC, Computer Weekly was told: “We're aware of an issue which means some people can't access certain parts of BBC Online. We're working hard to fix this as soon as possible."

In March, the BBC launched the latest version of iPlayer, redesigning it “from the ground up” to improve the look and feel of the interface and navigation.

It also recently moved its video-on-demand service to the cloud using a system called Video Factory to improve its old system, which was unable to cope with spikes in traffic.

To improve the BBC iPlayer service and make it ready for the next decade, the IT team designed and built Video Factory – which required a complete in-house rebuild of the ingest, transcode and delivery workflows for the iPlayer – on a public cloud platform.


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