80% of UK CIOs cite significant gap between business needs and IT delivery

IT efficiency

80% of UK CIOs cite significant gap between business needs and IT delivery

Archana Venkatraman

Some 80% of IT decision-makers in the UK feel there is a significant gap between what businesses want and when IT can deliver it – the highest figure in Europe, according to recent research. As a result, nearly two-thirds of CIOs feel concerned or threatened by smaller businesses that are more agile and can implement modern IT rapidly.

The Vanson Bourne study of 1,800 IT decision-makers and 3,600 office professionals, commissioned by virtualisation and cloud provider VMware, revealed that the IT gap and its effects are more significant in UK businesses than elsewhere in Europe.

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Across the continent, 65% of respondents think there is a response gap between IT and business needs.

In the UK, the average gap cited by CIOs was five months, and more than a quarter of respondents admitted the delay could be between seven and 18 months.

The IT gap has serious implications for innovation, business productivity and the customer base, with 51% of those surveyed saying it will reduce innovation, 52% saying it will reduce staff productivity and 35% citing loss of customers to more agile competitors.

Rob Harborn, senior economist at the Centre for Economics and Business Research, said: “As economies move from recovery mode to a period of growth, the pace of business is faster than ever. With this new wave of IT innovation taking place, businesses are in race to find better and quicker ways to align business expectations with IT delivery.

VMware’s EMEA CTO, Joe Baguley, warned: “A lag of almost half a year between what the businesses expects of IT and what IT can deliver is huge. We cannot underplay the pressures IT departments face in this new mobile and cloud era, as they balance a need to maximise value from existing systems alongside the necessity to deploy new technologies.”

The research also found that UK CIOs feel their department is under pressure from the CEO, CTO or board to modernise IT within the next year. The IT department is also under pressure to deliver cost reduction (69%), increase workforce mobility (57%) and move more infrastructure to the cloud (42%).

“We hear all the time that businesses see IT as a driver of innovation – it has to be part of the future, not part of the furniture,” said Baguley. Enterprises need IT infrastructure that is scalable, automated and innovation-friendly, he added. “Investment needs to shift so that IT can genuinely impact the business and reduce the gap.”

React more quickly

The study also found that almost three-quarters (71%) of the UK's IT decision-makers recognise that smaller competitors can implement modern IT more rapidly and react more quickly to market changes than large, traditional organisations.

Angus Gregory, chief executive of Biomni, a UK-based cloud service catalogue company, said: “With the pace at which we operate, it is critical that we have an IT infrastructure that helps us to adapt to business needs quickly – we can’t afford to have a gap between IT delivery and business strategy.

“Moving to a modern hybrid IT modelhas helped us improve business agility and deliver services quickly. There is no longer frustration about how quickly we can meet customers’ demands, but a focus on how we can create innovative ways to attract and impress them.”

In addition to further investment and becoming more closely aligned with business objectives, 57% of UK CIOs identified the need to recruit more skilled talent as key to reducing the IT gap.


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