Business process outsourcing (BPO) service provider Williams Lea is using cloud-based collaboration from Huddle to link its staff and customers across the world after signing an enterprise agreement with the supplier.
Huddle’s software, which competes with Microsoft SharePoint, enables employees to store, discover, share and work on content with others in a multi-tenanted cloud.
It enables multiple organisations and the people within those organisations to work and share documents in real time. It automatically updates documents after they are changed so the latest version is always available.
“Having Huddle in our technology toolkit offers another method through which we can expedite our internal and external collaboration," said Matt Porter, group CIO at Williams Lea.
"It’s terrific for file sharing and discussions. It’s helping us to further improve the way we work internally, which means we can better support our clients.”
Huddle has all the cost benefits of the cloud. It removes the need for hardware to host systems, cuts licensing costs by providing monthly subscriptions, and means internal resources are not required to maintain the software. Updates are automatic, requiring no in-house work.
But, according to Huddle CEO Alastair Mitchell, the biggest benefit is “turning dead content into knowledge”.
Because content is being created and replicated across in-house systems, it is hard to find – having it in the cloud in one place means it’s easy to find. This is also essential in reducing storage requirements. Large firms store petabytes of content and data volumes grow at a rapid rate.