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Commonwealth Games ticket system pulled down

Commonwealth Games organisers have taken down ticket sales site due to problems caused by the websites inability to cope with massive demand

Commonwealth Games organisers have taken down ticket sales site due to problems caused by the websites inability to cope with massive demand.

Glasgow 2014 oganisers instructed Ticketmaster, the official ticket agent, to take the website offline until problems are resolved. 

Problems began on Monday when 100,000 extra tickets went on sale.

Customers took to social media to air their grievances when some customers took as long as 24 hours to get tickets.

Glasgow 2014 CEO, David Grevemberg, apologised and said the site was taken down because organisers want “the purchase of Commonwealth Games tickets through the Ticketmaster system to be a positive experience for all customers.”

Despite thorough testing, the ticket system did not cope with demand. Glasgow 2014 and Ticketmaster are working on a solution.

“At 5pm today (Tuesday 13 May) we instructed our Official Ticketing Agent Ticketmaster to close the Glasgow 2014 ticketing website and call centre until we can be assured that the technical issues being experienced by our ticket buyers over the last day and half are resolved to our satisfaction,” said Grevemberg.

He added that from 6pm Tuesday no customers will be able to join the website queue or access the call centre until further notice, but customers already logged on to the website should be able to complete their session.

Over 55,000 tickets were sold quickly after the website went live on Monday 12 May.

“We will not allow the frustrations experienced by our customers throughout the last day and a half to continue further. We will only re-open the site once Ticketmaster is confident that the issues with the website have been resolved.

“Our continued focus is on being able to offer our customers a robust website on which they can purchase tickets for the Commonwealth Games,” saod Grevemberg.

Ticketmaster said it was not able to comment.

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