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SITA harnesses Indian suppliers for finance and procurement systems

Karl Flinders

Airport business communications and IT service provider SITA is working with two India-based IT services firms to transform and support finance systems.

Tier one Indian supplier Infosys has completed a programme to transform SITA’s finance system, known as Strategic Financial Systems (SFS), while tier two MindTree will provide support and maintenance for the systems.

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SITA is owned by the air transport community of businesses.

Infosys designed the SFS, which is built on Oracle E-Business Suite 12.1. SITA expects the programme will make savings of 20% over four years. It processes the accounting transactions for 310 legal entities worldwide operating in 125 currencies. It has a user base of 4,500 people and also supports the filing of tax returns in over 150 countries worldwide.

The project involved taking a complex and fragmented legacy IT landscape and implementing a single global instance of Oracle E-Business Suite 12.1. It integrated with Oracle’s Hyperion and business intelligence software.

Colm O’Higgins, CFO at SITA, said the transformation of finance and procurement functions and processes is one of the key contributors to the overall transformation of SITA. “The SFS programme enables our finance teams to operate with increased precision, agility and reliability, supporting airline and airport operations in 198 countries worldwide and delivering efficient operations to support our future success.”

SITA has at the same time contracted Mindtree to provide application support and maintenance services for the SFS. SITA and Mindtree already have a relationship with the latter supporting SITA billing and invoicing systems for five years.

Mindtree will provide level two and three application support for SFS over three years, including database administration and monitoring, consulting services and maintenance.

Mindtree has set up a support centre to help SITA reduce their support and operational costs.


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