Mobile satellite provider Inmarsat has revamped core systems through an outsourced project to consolidate the applications it has gained through acquisition.
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The company outsourced the project to CRM specialist Outbox Group to enable its IT team to support external projects, including launching three satellites.
Inmarsat provides mobile satellite communication services. In December 2013 it launched the first of three Inmarsat-5 satellites and is on schedule to achieve full global coverage by the end of 2014. It has 1600 staff in more than 60 global locations.
Kevin Kavanagh, senior director of group IT delivery at Inmarsat, said: “Working with Outbox helps ease some of the pressures on our IT department and increases our IT employee productivity Outsourcing some of our workload has allowed our in-house teams to focus on Inmarsat’s growth and success whilst knowing our core systems are in good hands.”
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“At Inmarsat, expansion and growth are key business priorities and we did not want technology to be a blocker. We knew we needed to integrate these systems quickly, while ensuring we continued to provide service to customers.”
With IT teams focused on the satellite network, it wanted third parties to support its IT maintenance and development support. It was also part way through the re-implementation of its Wholesale Business Support System, which is a central part of its CRM, and needed to complete it.
Outbox Group’s understanding of PeopleSoft applications in use by Inmarsat and its telecoms sector experience were reasons Inmarsat chose the service provider.