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EE holds title for most complained about broadband

Jennifer Scott

Ofcom’s latest report on customer complaints in the telecoms industry has named EE as the most complained about broadband provider for the fifth consecutive quarter.

Previously Orange Broadband, the service has received double the average number of complaints from users, standing at 0.45 complaints per 1,000 customers.

EE store.jpg

The telecoms regulator said the majority of grievances were related to billing and service faults.

EE – the joint venture between Orange and T-Mobile – also came off badly when it came to pay monthly mobile complaint figures.

T-Mobile topped the chart with 0.13 complaints for every 1,000 customers, whilst Orange came second with 0.12 per 1,000.  

Virgin Media received the least complaints when it came to its broadband services – just 0.08 per 1,000 – however, its mobile offering received more than the industry average number of complaints for the first time in two years, receiving 0.09 per 1,000 customers.

O2 held onto the position of least complained about mobile operator for the 11th quarter in the row with 0.03 complaints per 1,000 customers.


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