Foreign Office outsources end-to-end IT management

The Foreign and Commonwealth Office has outsourced the management of its IT services to BAE Systems Detica with targeted IT savings of 40% over the five year agreement

The Foreign and Commonwealth Office has outsourced the management of its IT services to BAE Systems Detica with targeted IT savings of 40% over the five-year agreement.

In March, BAE Systems Detica was selected as preferred bidder for its service management integration (SMI) framework, after a number of bidders dropped out of the running. More details have been announced.

The service integration management service will cost £40m over the contract period, which begins in Spring next year and will cover 260 Foreign Office posts across the world.

The government department expects the service integrator to make it possible for a more varied set of UK IT suppliers to deal with it. The Foreign Office’s current suppliers include Vodafone and desktop supplier Computacenter.

"We are drawing on the wider capability within BAE Systems, combining Detica’s proven delivery management and security expertise with the large scale integrated service management processes of BAE Systems Shared Services, in order to deliver a solution for the FCO that allows it to achieve dynamic resilience in its IT infrastructure across the world while driving user experience enhancements and significant efficiencies and cost savings,” said Martin Sutherland, managing director of BAE Systems Detica.

The framework agreement is available to other government departments. The government hopes the service-management integration outsourcing structure will help break the oligopoly of IT suppliers in government by separating contracts into towers, with one integrator to bring the separate tower models together.

 

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