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Marks & Spencer signs six-year deal with Logicalis to manage network

Jenny Williams

UK retailer Marks and Spencer (M&S) has signed a new six-year deal with supplier Logicalis to manage its network infrastructure and provide strategic advice.

Logicalis will provide a managed service to M&S to improve its network infrastructure and support the deployment of IT services, managing wired and wireless network infrastructure across M&S's 700 UK stores, head office, regional offices, distribution centres and depots. The deal also includes strategic consulting on future technology innovations and implementation.

M&S outsourced its IT network to Logicalis in 2007 for four years to improve its efficiency and agility as well as cut costs.

"Our relationship is founded on Logicalis's continued achievement in maintaining excellent levels of service," said Richard Presant, head of operations at M&S.

Tom Kelly, managing director of Logicalis UK, added: "Logicalis will continue to act as an extension to M&S's IT team, with a strong cultural fit and understanding of the pressures of operating in the retail industry."

M&S recently expanded its outsourcing relationship with offshore IT service provider Cognizant, which extends a deal signed in 2009.

Cognizant will provide a managed service to M&S to support its applications. In 2009 M&S outsourced IT support to Cognizant. On the back of the success of this move, the retailer decided to outsource more of its operations.

M&S's annual results showed sales at its online operation M&S Direct increased by 31% during the year to 17 April.


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