NS&I has informed the IT sector that it will begin the procurement process to replace its current back office services...
The treasury-backed savings organisation outsourced its back office to Siemens IT Solutions and Services (SISS) in 1999. SISS is now owned by Atos Origin, following a £720m acquisition.
The contract included operational support services such as IT and management of the customer database and contact centre management. This contract expires in 2014.
The procurement process will start in the autumn of this year.
NS&I event for potential suppliers
NS&I is holding an event on 11 July to get feedback from prospective suppliers. It said it wants views on its scope of requirements, sourcing model, packaging approach and procurement timescales prior to the formal launch of the procurement later in the year.
Steve Owen, director of operations and commercial management at NS&I, said: "This starts the process for the re-tender of our operational services contract and we anticipate wide interest from potential operating partners. The new contract will ensure we continue to deliver best value for the taxpayer and the best possible service to our customers."
Robert Morgan, director at sourcing broker Burnt-Oak Partners, says this is a key account for SISS which is successful and stable. "NS&I was in a mess and SISS invested a lot to turn it around. It has run smoothly and although I am sure there will be a lot of suppliers after it, I would be surprised if SISS was not retained."