Building firm uses e-Service Desk software for ITIL compliance on IT helpdesk

News

Building firm uses e-Service Desk software for ITIL compliance on IT helpdesk

John-Paul Kamath

Building designer Cundall has installed e-Service Desk software to automate incident management and service requests within IT departments across the company's international network, including the UK, Dubai, China, Spain and Romania.

The second and final phase of e-Service Desk implementation at Cundall will include problem management and change management modules.

The company will use the software to align IT with its business processes, ensuring compliance with the IT Infrastructure Library (ITIL) framework, the globally recognised best-practice approach to service management.

"The implementation of e-Service Desk is really an extension of ITIL best practice, but specifically for the company's IT operations internationally," says Mike Hanna, Cundall's IT director. "IT plays a big part in enabling us to meet the requirements of our clients."


Email Alerts

Register now to receive ComputerWeekly.com IT-related news, guides and more, delivered to your inbox.
By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy
 

COMMENTS powered by Disqus  //  Commenting policy