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Royal & Sun Alliance standardises to boost business continuity

Royal & Sun Alliance is bolstering its business continuity capability by standardising on desktops and rolling out the same continuity management system and IP telephony system across 21 business sites in the UK.

The roll-out, which is already underway, is scheduled for completion by mid-2008.

"Standardising on worktops and an IP telephony system will mean staff can go to any site and log on to their applications and calls, which will enable me to consider moving staff and work more seriously than in the past," said Ian Houghton, continuity manager at Royal & Sun Alliance.

The Shadow Planner continuity management administration system from Office Shadow will replace the current system developed using Microsoft Word.

"When our business continuity system was developed four years ago there was no system like Shadow Planner that was flexible and easy enough to use to hold the information," said Houghton.

Royal & Sun Alliance selected Shadow Planner after conducting benchmarking testing and partnered with makers Office Shadow to develop the product further.

"By automating everything, the system will free up continuity site managers to concentrate on providing training, promoting awareness, and concentrating on business work needs rather then executing business continuity processes," said Houghton.





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