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Eversheds outsources IT service delivery

Antony Savvas

Legal firm Eversheds has signed a £27m IT outsourcing deal with Computacenter Services to improve service delivery and the performance of its datacentre.

The legal firm has outsourced its UK service desk, desk-side support and datacentre hosting and management to Computacenter as part of the deal.

Bryan Hughes, UK managing partner for Eversheds, said, “We are a law firm, not a specialist IT provider, and this, coupled with the fact that we had finite internal resources, meant that we could never be at the cutting-edge of legal technology.”

He said, “Working with an external provider will give us access to far greater resources and cutting-edge technology, which will help transform our service offering and, we believe, give us a real differentiator in the legal marketplace.”

Under the agreement, Computacenter Services will manage and host the firm’s datacentre environments and provide 24x7 IT support services to 4,000 users across Europe and Asia.

Under the contract, 79 staff have transferred from Eversheds to Computacenter Services under Tupe regulations.

Malcolm Simms, IT director at Eversheds, said, “We have been very impressed by Computacenter Services’ expertise in dealing with the transfer of our staff, and are content that they will be able to provide our transferred people with far greater career development opportunities than we could in-house.”

He added, “The retained IT team will be free to focus on an extensive programme of innovation across the firm over the next five years, that will help us deliver leading-edge business solutions that benefit our people and clients.”

Computacenter Services will undertake a number of technology transformation projects as part of the agreement. These include consolidating the law firm’s existing datacentres to two Computacenter Services facilities, deploying a virtualised infrastructure and rolling out new storage and archiving systems.

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