FSA outsources service and business transformation delivery


FSA outsources service and business transformation delivery

Will Hadfield

The Financial Services Authority has appointed three support services companies to deliver business transformation projects and utility services in a four-year framework agreement.

Capgemini, Tata Consultancy and Xansa were selected because of their “cultural fit and strong track records in the UK financial services industry”, according to the FSA.
The selection of three external suppliers was recommended in a review of the authority’s IT function by consultancy Orbys last summer.

The report, which was commissioned by the newly appointed IT director Darryl Salmons, found that “the FSA’s IS organisation is very immature and is far short of being efficient”.

It recommended outsourcing utility services to a single supplier and splitting project delivery between three different suppliers.

The services that Orbys said should be outsourced were the management of the FSA’s datacentre, maintenance of its voice and data network, front-line help desk supply, desktop management, software systems lifecycle and application management.

The Orbys report said, “The reason that outsourcing is recommended is that FSA IS has a mountain to climb in terms of change necessary to raise the standard up to an acceptable best-practice level.”


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