Virgin Money, the financial services arm of the Virgin Group, is installing an integrated IT service management...
(ITSM) platform to consolidate multiple systems.
The company has selected Axios Systems' assyst software to do the job.
Virgin Money project manager Denise Cunniam said, “A single integrated product was required to consolidate multiple processes and systems, arising from a maturing company and a merger between Virgin Direct and virginmoney.com in 2002.”
She added, “Our internal users also needed a single point of contact, which we are providing with a central IT service desk as part of the project.”
Cunniam said assyst's adherence to the IT Infrastructure Library (ITIL), an internationally accepted guidelines for best practice in ITSM, was “a very big driver and differentiator” in choosing the product.
Virgin Money is installing assyst across its operation at its central service desk in Norwich, initially implementing the Incident Management module to be followed by Asset and Configuration Management.
This first phase of the implementation will also include integration with Virgin Money’s internal project management process.