British American Tobacco has appointed Computacenter as its sole desktop managed services provider in the UK.
The three-year managed contract replaces two separate supplier agreements, and is expected to help BAT make significant savings on its IT service delivery costs. Under the agreement, Computacenter will provide a range of services to help manage BAT’s 3,500-plus UK desktops and laptops, and file and print servers.
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Computacenter’s contract includes technology sourcing, maintenance, installations, and user support from a centralised service desk.
By working with a single service partner, BAT is aiming to deploy standard processes and technologies across the UK, enabling consistency of service, efficiency improvements and financial gains.
Phil Cook, BAT chief information officer, said, “This project is another important step for our UK organisations in achieving alignment with key global strategies and improving productivity.
"The choice of Computacenter is the right one in terms of service fit, quality and the ability to deliver significant cost savings,” he said.
The UK contract will expand Computacenter’s existing work with BAT, which includes managing the company’s desktop and server infrastructure in one UK location and other European countries.
The value of the contract has not been disclosed.