Gateway rues lack of back-up


Gateway rues lack of back-up

David Brown
The Government Gateway does not have a back-up system because its original business plan did not consider it a priority, it has emerged following last week's outage.

The centralised registration service for e-government services was knocked out for 36 hours last week following a fire at its datacentre. The outage left more than 165,000 users unable to complete secure online transactions with government IT systems.

Failing to ensure back-up systems are in place more than six months after the launch of the service will be embarrassing to both the Government and Microsoft, which recently signed a deal to sell the system's core technology abroad.

The Cabinet Office refused to say when a contingency system will be operational but insisted it has passed through the business development stage and is "nearing completion".

"A back-up site has always been provided by the business plan but it has not been implemented yet," said a Cabinet Office spokeswoman. "We decided to prioritise the setting up of the system and then to set up the back-ups."

The outage came at one of the busiest periods of the year, as thousands logged on to file annual tax returns.

Email Alerts

Register now to receive IT-related news, guides and more, delivered to your inbox.
By submitting your personal information, you agree to receive emails regarding relevant products and special offers from TechTarget and its partners. You also agree that your personal information may be transferred and processed in the United States, and that you have read and agree to the Terms of Use and the Privacy Policy.

COMMENTS powered by Disqus  //  Commenting policy