Video: IT resistance to change slows business growth, says Gartner

Companies need entrepreneurial CIOs to help them overcome their IT department's resistance to change, says market analyst Gartner.

Companies need entrepreneurial CIOs to help them overcome their IT department's resistance to change, says market analyst Gartner.

The firm said that in each of the past six years, more than 60% of CEOs surveyed had seen their IT organisations as a key constraint to the changes they need.

By 2012, the companies with the top 25% of earnings growth will have an entrepreneurial CIO, Gartner reported.

Gartner said the entrepreneurial CIO had the willingness and courage to take the high-level risks also undertaken by the business to provide new or breakaway competitive advantages that generate sales, profit and market share.

This requires creativity to do things fundamentally differently to establish new sources of shareholder value, while also setting new levels for IT productivity, Gartner said.

"It comes with the understanding that the business may fail in the attempt, but also that it will surely fail or, at best, attain mediocre performance if it does not act," said Gartner vice-president Jorge Lopez.

The primary focus of the entrepreneurial CIO is on new-business impact. Gartner said that impact was felt in three main ways:

  • To change faster than competitors to win sales quicker.
  • To win in new markets with existing products and services to grow sales.
  • To be more efficient than the competition.

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Well, in my experience people generally aren't opposed to change simply for the sake of being stubborn. They probably have a deeper understanding of the level of effort required, the risks, and impact to business processes than the CIO does.
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And usually justly so. Change is expensive, difficult and fraught with potential dangers. A careless rush toward any change could cripple a company. We encourage the caution and careful progress from IT. There's no inertia. Change is definitely coming. It's just moving forward at a measured pace.
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