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Opinion

• Why real-time CRM analytics is hot

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In Depth

• Eight business technology trends to watch
• Add insight to information for best results
• Finance directors see value of business intelligence
• Business intelligence rises up the IT agenda
• Hot skills: SQL Server 2008

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Case Study

• South Tyneside Trust cuts costs with business intelligence

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Whitepaper

• Can You Really Get ITIL Out of the Box?

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Video

• Video: Cliff Saran talks to David Ward, Nikon's CRM boss

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Webinar

• Innovating Information in Retail

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Special Report

• Using business intelligence tools: an expert view

View all Business Intelligence Software Special Report