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News analysis

• EDS v Sky: the most significant judgement in an IT case ever?
• No NPfIT black box to be found
• IT consolidation leads to uptake in enterprise agreements
• Public sector remains wary of Southwest One
• Department of Health threatens hospitals bypassing NPfIT

View all Supplier Relationship Management News analysis

Opinion

• Opinion: Why the Satyam scandal will force a step change in global outsourcing
• Outsourcing: cost reduction in an economic slowdown
• Thought for the day:
  Whose fault is it anyway?
• Thought for the day:
  Meaningful relationships
• Newham Linux trial: We made right choice for the people we serve

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Case Study

• Spar to trial self-service checkouts
• Oracle faces daunting challenge integrating PeopleSoft

View all Supplier Relationship Management Case Study

Whitepapers

• Customer Satisfaction Benchmarking
• The need for customer-centric CRM
• Customer Satisfaction Benchmarking
• Customer Experience Management – The next frontier for support centres
• An In-Depth Look at ROI

View all Supplier Relationship Management Whitepapers

Video

• Video: How mobile CRM can improve your business
• VIDEO EXCLUSIVE: Navigating to the Moon and back - Apollo 11 programmer describes the challenges
• Video: BT's JP Rangaswami talks about the future of corporate information
• Video: SAP solutions and third-party applications - FAQs
• Video: Crest - David King on the launch of the penetration testing accreditation body

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Webinar

• Innovating Information in Retail

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In Depth

• Outsourcing can offer good returns
• Who are winners as focus changes on licence challenges?
• Campaign puts stiffing firmly on the agenda
• Stiff upper lip
• A more sophisticated approach

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Podcast

• Podcast: Getting the best deal from suppliers - tips from Forrrester's Ray Wang
• Podcast: McKinnon, IT outsourcing, and flexible IT procurement - news round-up for w/e 17 October
• Podcast: Labour's poor record in IT and other news for w/e 26 September
• Podcast: News round-up 31 March - Speedy Hire saves by rationalising Microsoft licences
• IT news round-up podcast for 20 March: Patent warning and workplace bullying

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Resource

• business continuity

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