Opinion
Opinion
Customer Relationship Management (CRM) Services
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What’s in a name? Inside sales versus telesales
Inside sales seems much the same as telesales, only dressed up for the modern age. What's brought the change about and is it really so different from what we already know? Continue Reading
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Digital transformation: How far are we really in the journey?
Are customers really in as much of a hurry to digitally transform as the shrillest advocates of the technology would like us to believe? Continue Reading
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Why organisations cannot afford to get carried away with contact centre success
To build sustainable success in the contact centre world, you need a strong focus on business goals, incremental business gains, teamwork and a culture based on trust Continue Reading
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Shifting business model to benefit from the rise in cloud
Channel partners will need to undergo their own version of digital transformation to take full advantage of the shift to cloud Continue Reading
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A bridge too VAR
The expedition from VAR to MSP is not short of challenges but, equipped with the right map, ambitious companies can feel more confident in getting past first base. In the second part of his series, Predatar CEO Alistair Mackenzie takes a closer look... Continue Reading
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A private matter for Zuckerberg
Has Facebook boss seen the light on user privacy? Continue Reading
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VAR from the madding crowd
Predatar’s CEO reflects on the transformation from VAR to MSP, highlighting some of the key milestones and the obvious pitfalls to avoid Continue Reading
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Why software patch management matters
When building a business case for software patch management, focus on its ability to protect against malware, ransomware, phishing and other security threats, thereby reducing the risk of downtime Continue Reading
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Eight tips to lead your prospect from discovery to purchase
With stronger competition than ever, it can be difficult for the channel to help their teams succeed in their sales proposals – here are eight tips to help you on your way Continue Reading
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Pegasystems gives the channel the Infinity option
The way some companies use CRM is less engaging than enraging. But Pegasystems has a suite of tools to help resellers fix that for clients Continue Reading
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Are resellers ready for the race to multi-cloud?
Multi-cloud is here to stay and could offer resellers a chance to stand out from the crowd if they can rise to the challenge Continue Reading
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Twilio says it's time you gave your listening muscles a Flex
Most corporations use omni-channels for talking but they’ve got too little time for listening. Nick Booth thinks there’s plenty of scope for improvement Continue Reading