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Sabio has stumped up millions to acquire contact centre specialist DatapointEurope as it continues to take steps to position itself as a significant European customer experience managed service player.
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The exact terms of the deal were undisclosed but described as a "multi-million pound acquisition" for a business that when combined with Sabio creates a £60m revenue business.
Sabio is on a mission to double the size of its business through both organic growth and acquisition and got a boost with an investment from Lyceum Capital last year. It recently added SaaS specialist Rapport and has been developing its own skills in house.
The latest step, acquiring DatapointEurope, gives Sabio a continential presence and takes the enterprise customers up to 250, across three continents.
“Geographical expansion is critical to Sabio’s growth plans, so the acquisition of DatapointEurope - with its broad reach across Europe and the Americas – is an important next step for the company,” commented Sabio’s CEO Andy Roberts.
“DatapointEurope’s international footprint entirely complements Sabio’s existing strong presence in the UK and the Asia-Pacific markets, enabling the combined operation to address the demand for innovative global customer experience solutions," he added.
Roberts said that it had prepared the ground internally to be in a position to support a larger organisation that operated on a wider geographical spectrum.
“Over the last couple of years we’ve built out our infrastructure to support a much larger business operation by increasing Sabio’s own IP and growing annuity revenues through a range of hosted and managed service offerings,” he added “We’ve already demonstrated our ability to leverage value from this model - adding DatapointEurope will allow us to accelerate the process on a much broader geographical basis.”
Rafael Aranda, DatapointEurope’s CEO, said that joining forces with Sabio would give it much more muscle and it would also help its ambitions to make the Intelligent Communications Alliance (ICA) which it co-founded develop.
"By combining Sabio and DatapointEurope’s expertise - in helping organisations to define, implement and support customer experience solutions based on some of the market’s leading technologies - we are looking forward to developing the ICA further," he said.