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Coretx puts focus on lifecycle management

Device management and end of life issues are still issues for customers and an area that managed service player Coretx hopes to help deal with

IT managed services player Coretx has cut the ribbon on a lifecycle management facility in Dartford as it looks to help firms with the challenge of managing their hardware.

The firm will be helping manage, redeploy and retire PCs. laptops. mobile phones, tablets and other devices that are used in the workplace.

The expectation is that the Dartford centre could end up looking after over a million corporate devices a year.

“The average employee now uses three IT devices each day. It’s becoming ever more difficult for organisations to keep track of their devices, let along manage them efficiently. Coretx research shows many are struggling to manage a multitude of potentially serious issues related to the devices deployed within their businesses,” said Peter Low, director of field and lifecycle services at Coretx.

As well as finding it difficult to juggle the current hardware inventory customers are also struggling to work out what to do when the kit reaches end of life.

“Staff don’t tend to think about the ‘life’ of the devices that they use: how they’re set up to work for them; how they arrive to their location at the right time; how they’re secured from emerging threats; what happens to them when the employee leaves the business and, ultimately, what happens to devices at the end of their useful life," added Low.

No doubt one of the challenges that Coretx will face will be trying to help customers fix broken hardware.

According to a survey of the hardware market from Greenpeace those using Dell and HP will find repair manuals and parts are easily available but for those with Apple, Samsung or Microsoft things are tougher.

“Of all the models assessed, we found a few best-in-class products, which demonstrate that designing for repairability is possible. On the other hand, a number of products from Apple, Samsung, and Microsoft are increasingly being designed in ways that make it difficult for users to fix, which shortens the lifespan of these devices and adds to growing stockpiles of e-waste," said Gary Cook, IT sector analyst at Greenpeace USA.

"Improving the repairability of electronic products is technically achievable and brands should be prioritising this in their product design. As a first step, it’s critical that all brands follow in the footsteps of Dell, Fairphone, and HP and make repair manuals and spare parts publicly available," he added.

The device management challenge

Research from Coretx carried out by Vanson Bourne has discovered the extent of the problems customers are facing

Aging devices - 63% of firms have devices that are more than four years old

More demanding users - over half of employees ask IT for help with devices more than once a month

Managing unused devices - nearly half of companies estimate they have up to 50 unused and unsecured devices with company data on them lying around

Security concerns - 83% have found concerning, personal data on devices, including personal emails (68%), sensitive personal information (40%), adult content (37%), gambling (25%) and profanity (24%)

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