Business ISP Eclipse Internet is urging the channel to position broadband connectivity as a key element of the economic recovery, saying that robust internet access will be vital as small businesses look to grow over the coming months and years.
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The firm has been talking up its in-house Sentinel network management service, which it hopes resellers will be able to white-label into their clients.
Sentinel, which got its formal launch in late 2011, notifies resellers of major service outages, as well as providing advanced alerts on intermittency, dropped lines and sync performance. It also displays radius logs and activity summaries, as well as latency and packet loss graphs.
Eclipse director Clodagh Murphy said: "This means resellers can redeploy their resources around other client solutions, and gives them the ability to react quickly to problems. There's no surprise if something goes wrong, because they already know about it."
She added: "We tend to know about a BT exchange outage about 50 minutes before BT reveals it has gone down."
Eclipse is also bulking up its internet services proposition for small businesses in parts of the UK that do not yet have superfast broadband services or are unlikely to ever benefit from it.
Currently it is pushing bonded ADSL lines as a means to achieve higher speeds in areas without FTTC but through a close relationship with BT leveraged via its parent KCOM it is also keen to explore other ways of rolling out broadband to all.
"We are very interested in trialling some of this technology with them [such as satellite or radio broadband]. We'd be mad not to look at it," said Murphy.