D-Link adds new maintenance, support structure

Partners reselling networking lines from SMB-centric vendor D-Link will be able to add extra support, maintenance and warranty options following the launch of a new programme dubbed D-Link Assist. The programme will give dealers access to a regionally-based network of engineers on behalf of thei

Partners reselling networking lines from SMB-centric vendor D-Link will be able to add extra support, maintenance and warranty options following the launch of a new programme dubbed D-Link Assist.

The programme will give dealers access to a regionally-based network of engineers on behalf of their customers, with three different SLAs, Gold, Silver and Bronze, depending on the criticality of the end-user network, said D-Link.

The vendor has also added warranty extensions to guarantee support for up to five years, while certain solutions will be offered with a lifetime warranty.

D-Link UK and Ireland general manager Chris Davies said the programme had been designed to complement its Partner+ programme, which was launched last June.

He said: "We recognise that it can be challenging for partners to become experts on our full rage of products. [This] enables partners to focus their attention on customer relationships while we are there to provide whatever level of technical assistance is required by the end-user."

MicroScope+

Content

Find more MicroScope+ content and other member only offers, here.

Read more on Network Infrastructure Solutions and Services

Start the conversation

Send me notifications when other members comment.

By submitting you agree to receive email from TechTarget and its partners. If you reside outside of the United States, you consent to having your personal data transferred to and processed in the United States. Privacy

Please create a username to comment.

-ADS BY GOOGLE

ComputerWeekly

SearchITChannel

Close