Oracle system overhaul causes Sun box pricing calamity

Oracle's decision to go live with an untested system that calculates Sun hardware freight charges has been criticised by resellers who have complained about discrepencies in shipping costs. With just four days notice Oracle overhauled the system at the tail end of last week without undertaking any

Oracle's decision to go live with an untested system that calculates Sun hardware freight charges has been criticised by resellers who have complained about discrepencies in shipping costs.

With just four days notice Oracle overhauled the system at the tail end of last week without undertaking any user acceptance testing (UAT).

It has reduced the list price for hardware and separated the freight charges with the intention of giving clarity to the customers about the price they are paying for logistics.

However, according to channel sources there have been technical glitches with the integration of Oracle's internal systems and the freight forwarding company which is resulting in "inconsistent pricing".

"There can be vast differences on very similar orders, one has been in the thousands of pounds," a Sun partner told MicroScope.

Apart from giving resellers and distributors days notice of the planned implementation, Oracle/Sun has again not been communicative following the resulting mess. 

"Oracle has made changes without giving a few select partners the ability to test them, it has all been very unsatisfactory," said an exec at a large reseller.

Resellers are due to start migrating to Oracle's Partner Network from later this month but details about the switchover remain thin on the ground and it would seem that channel partner patience will continue to be tested for some time yet.

At the time of going to press Oracle was unavailable to comment.

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