http://www.computerweekly.com/jobsComputer Weeklyhttp://www.computerweekly.com/jobs/job/technical-consultant-technical-analyst-nottingham-200649657.htmThu, 26 Nov 2009 12:41:51 +0000237346Technical Consultant / Technical Analyst - Mobile Software Solutions Home Based £45,000 - £60,000 neg DOE Plus BUPA Health Insurance (After Qualifying Period) Our client specialises in the development and implementation of mobile enterprise solutions and services for supply chain and field service operations. A market leader in the rapidly growing enterprise mobility market, they have been delivering mobile data solutions for over 15 years to a growing list of premium clients. An opportunity has now arisen for a Technical Consultant / Technical Analyst to join their team. This is a high profile, client-facing position in which you'll play a key role in the integration and technical analysis and execution of solutions for customers. As a Technical Consultant / Technical Analyst you'll be responsible for managing customer technical requirements, providing consultancy, and integrating our client's solutions into the customer's technical environment. This is a home based role, with visits to client sites and some travel to the company's development centre in New Zealand. Working as part of the global professional services group, your duties will include: - providing expert technical consulting advice on specific functionality and integration - ensuring all technical requirements are successfully captured, managed and delivered on - investigating and analysing all complex technical issues or questions - providing advice and guidance to project teams and 3rd party stakeholders as required - working with Technical Leads on technical design and delivery opportunities and issues To be considered for this position, you must have experience as a Technical Consultant, Technical Analyst or similar within a software solutions environment. In addition to your excellent customer-facing experience, you must also have the following: - good knowledge of SQL Server databases - a relevant Microsoft certification, technical degree or equivalent - experience with data-driven applications As a Technical Consultant / Technical Analyst, you should also be an outstanding communicator with a professional and confident approach. You must also enjoy teamwork, have a methodical way of working and be organised. Any of the following would be beneficial to your application: experience in mobile software solutions, experience in business improvement, experience with TCP/IP protocols, wireless networks, mobile radio or cellular systems, postgraduate qualifications (or equivalent). To apply for the role of Technical Consultant / Technical Analyst (Mobile Software Solutions), please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: Technical Consultant, Technical Analyst, Implementation Consultant, Software Consultant, Software Analyst, Project Consultant, Implementation, IT Consultant, IT Analyst, Mobile Software Solutions. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. http://www.computerweekly.com/jobs/job/helpdeskdesktop-consultant-city-200647860.htmTue, 24 Nov 2009 18:11:34 +0000195280Helpdesk/desktop Consultant urgently required for a 3 month contract to start immediately with the possibility of being offered a permanent position after the contract expires. You must have a proven track record of working in a helpdesk/desktop environment support 400 plus users. Core Skills Helpdesk/Desktop experience strong emphasis on 1st Line Support Call Tracking applications Windows 2000/2003 Exchange 2000/2003 Active Directory Microsoft Office Excellent written and verbal communications This is a high pressure environment you must be able to work independently, be flexible and proactive and ready to change to meet new operational requirements. I have a full job spec so please send you CV with immediate consideration to Victoria.goodchild@fpit.co.uk or contact me on 01189 585 507 No terminology in this advert is designed to discriminate on grounds of gender, race, creed, disability, age or sexual orientation. http://www.computerweekly.com/jobs/job/graduate-1st-line-support-analyst-guildford-200646722.htmMon, 23 Nov 2009 17:33:05 +0000192645Graduate First Line Support/Helpdesk required by leading IBM storage specialist based in Guildford. This role offers applicants the chance to really stamp their mark and progress within a company that is willing to truly invest in their staff. You will be required to identify and deliver client solutions and be able to methodically gather and work through information to completion. ESSENTIAL 2.1 DEGREE in and IT related discipline Excellent communications skills Be able to have proven experience in working under pressure Networking and OS knowledge Desirable Storage solutions specifically back ups In return for your expertise, you'll be offered a competitive salary & package in a company that are truly renowned for developing their staff to a world-class level. We have a full spec on offer, so please be sure to call for more details. Please only contact if you have all the above skills and be able to travel to Guildford Surrey daily I am contactable or by e-mail (see below) No terminology in this advert is designed to discriminate on grounds of gender, race, creed, disability, age or sexual orientation. http://www.computerweekly.com/jobs/job/technical-support-consultant-french-speaking-chesham-200644119.htmThu, 19 Nov 2009 15:45:03 +0000187470Technical Support Consultant - French Speaking (Software Support) Chesham, Buckinghamshire £25,000 - £35,000 plus Benefits Our client provides strategic technology solutions for libraries, helping their customers to make sense of a vast world of information. They currently seek to recruit a French-speaking Technical Support Consultant join their Software Support function in Chesham. This is an excellent opportunity for a technical support, customer support or software support professional with French language skills to join an exciting and challenging work environment, and to help the business grow. Within this role, the Technical Support Consultant will assist clients and staff in resolving software issues or answering related technical questions. This will require you to: - Analyse, troubleshoot and debug issues related to company software applications - Advise customers on the use of applications - Prioritise and manage your workload through the company's customer relations application - Answer and log customer calls, maintaining constant contact with customers - Create test scenarios to verify problems and proof code fixes - Assist with quality assurance and testing procedures To be considered for this position, the Technical Support Consultant will need fluency in French and a proven commercial background in customer support, technical support or software support. You will also have: - A degree-level education (or equivalent) - Excellent written and verbal communication skills - A friendly, service-oriented attitude Candidates with a qualification related to, or background in, Library/Information Science, or those with previous library information systems experience, are particularly welcomed to apply - though these are not essential requirements. To apply for the role of Technical Support Consultant - French Speaking (Software Support), please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: Technical Support Consultant, French Speaking, Software Support, Customer Support, Technical Support Analyst, Customer Support Representative, Software Support Consultant, IT Support, Help Desk, Helpdesk, Service Desk Analyst, IT, French. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. http://www.computerweekly.com/jobs/job/it-administrator-north-london-200641706.htmWed, 18 Nov 2009 14:37:25 +0000184666PREVISTA is a London based consultancy with wide portfolio of services within the regeneration field. The purpose of this role is to provide ICT support services to Prevista staff at head office and regional offices in a client facing capacity The ICT Analyst will also be responsible for developing, maintaining and report provision for in house CRM systems, lead on quantitative analysis for research projects and support the ICT function during systems upgrades and maintenance. Main Accountabilities: 1. To provide the desktop support to all staff and associates of the organisation. This includes, all user support for hardware, network, desktop, software, telephone, email, file, data recovery and remote access. 2. In collaboration with the ICT manager, organizing a Helpdesk and ICT induction for all new staff and running occasional in-house training courses about internal systems. 3. To ensure that the company CRM systems are well managed and the validity of the data checked and verified constantly. 4. To ensure that all systems including desktop & laptop PCs, printers, etc. are maintained and kept up to date. 5. To provide data systems support to relevant staff, in particular divisions with external reporting requirements. 6. To ensure, under the direction of the ICT manager, that the system is accessible, protected and secure. 7. To keep data and management information needs and capabilities under constant review so that new or updated systems, functionality, process’s and reporting requirements are anticipated and solutions provided in time. 8. To ensure data is backed up regularly and recover as necessary. 9. A very strong background in Access, Excel with demonstrable knowledge of pivot tables and macros along with a good understanding of SQL and database management is essential. Any website development knowledge and programming experience in VB, VBA would be beneficial. To apply, please send you CV direct to recruit@prevista.co.uk indicating clearly on the application which role you are applying for. http://www.computerweekly.com/jobs/job/sap-senior-analysts-2-posts-fico-and-payroll-bedfordshire-200639622.htmTue, 17 Nov 2009 15:51:00 +0000182955SAP Senior Analysts - 2 posts - FI/CO and Payroll £34,549 - £38,961 pa Quote ref: 1354 SAP Support Team You will bring proven expertise and drive to this key support role within the ICT Directorate of our progressive local authority. Your focus will be on providing application support and direction to over 800 SAP users. You will contribute to the development of SAP, working to maximise the effectiveness of the system, resolve queries from the ICT Service Desk and provide user training. With SAP certification, you will have in-depth knowledge and configuration skills in either the FI/CO or Payroll modules using SAP ECC6.0. You will also have a track record of translating ideas into tangible solutions, together with strong negotiation and communication skills. In addition, local government experience and a Prince2 Practitioner certification would be highly desirable. For an informal discussion please contact Leila Gristwood on 01234 276950. Closing date: 30 November 2009. Interview date: w/c 7 December 2009. To download an application pack for any of these positions please visit the website by clicking the "Apply Now" button. Alternatively please phone 0300 300 8073 between 9 to 5 Monday to Friday. We actively promote equality of opportunity in employment to reflect the community we serve. All disabled applicants who meet the essential criteria of an advertised role will be offered an interview for that role. http://www.computerweekly.com/jobs/job/it-service-desk-help-desk-operator-york-active-directory-tcpip-yorkshire-200641955.htmTue, 17 Nov 2009 15:04:05 +0000182858Due to expansion our client is currently seeking an enthusiastic and effective Service Desk / Help Desk Operator to join their existing, busy, technical Service Desk on rotating shifts. The successful candidate must be highly customer focused and have a real interest in IT. This role will be to provide 1st line technical support for the many global IT infrastructures they manage on their clients behalf. You must possess the following:- • Be well spoken, articulate and have an excellent telephone manner and confidence in dealing with people • Be logical and structured in your thinking and be able to carefully follow policy and procedure to methodically handle/resolve issues A knowledge and/or experience of the following would be very useful:- • Active Directory • TCP/IP protocol stack • WAN technologies • Server technologies Ideally you will already have some experience of working within an IT Service Desk/Help Desk environment and with using formal structured IT service management processes (e.g. ITIL). To apply for this role please send an up to date Word CV and your salary / package expectations to marie@navigationrecruitment.co.uk For a list of all our vacancies, please visit us at: www.navigationrecruitment.co.uk IT Service Desk (Help Desk) Operator, York, North Yorkshire; Active Directory, TCP/IP http://www.computerweekly.com/jobs/job/service-desk-team-leader-gateshead-200638022.htmThu, 12 Nov 2009 11:13:08 +0000175251Service Desk Team Leader c£30k + benefits Gateshead The Homes and Communities Agency (HCA) is the single national housing and regeneration agency for England, with a budget of over £5 billion a year to invest in creating and regenerating thriving communities where people want, and can afford, to live. The systems to support HCA’s £7Bn housing and regeneration programme are situated in the Gateshead data centre which has recently been extended and now provides services to 1200 internal and 3000 external users. The HCA network provides their I.T. Service and Support across 17 offices throughout England. The hardware/software platforms are predominately HP/ Microsoft, Citrix with CORE services on HPUX and Solaris. The Government Secure Extranet is used for HCA email, which provides a secure route for electronic communications between connected organisations, and is used by all the major Government Departments. All candidates must have Security Clearance at least at the Basic Level – BPSS. Reporting to the IT Service Support Manager, the Service Desk Team Leader will lead a team of 3-5 responsible for managing the HCA Service Desk, supporting all 1200 internal and 3000 external users of HCA’s IT services. The role will include incident and problem management, purchasing, provision of equipment and software for new users, and various other support-related activities as required. For further information and an application form please go to our website by clicking the "Apply Now" button or email recruitment@hca.gsx.gov.uk Closing date for receipt of completed application forms is midday Wednesday 25 November 2009. We do not accept CV’s STRICTLY NO AGENCIES. The Homes and Communities Agency is an equal opportunities employer that values the diversity of its people. We welcome applications from all communities irrespective of race, gender, sexuality, disability, religion and age. Thriving communities, affordable homes homesandcommunities.co.uk http://www.computerweekly.com/jobs/job/it-support-officer-1st2nd-line-technical-support-city-200637059.htmThu, 12 Nov 2009 08:17:41 +0000174445IT Support Officer - 1st/2nd Line Technical Support London SE1 £22,000 plus Complimentary Tickets, Pension Scheme With three theatres on the South Bank in London, our client is central to the creative life of the country. It recognises that theatre doesn't begin and end with the rise and fall of the curtain, and prides itself on presenting an eclectic mix of new plays and classics from the world repertoire. They currently seek to recruit an IT Support Officer to join the team. This is a good opportunity for an experienced IT Support professional to gain further experience in a busy and varied IT support environment, within an exciting and dynamic arts organisation. Reporting to the IT Service Desk Manager, the IT Support Officer will provide first line and second line IT support to the theatre, escalating calls to other colleagues where necessary. Responsible for much of the day-to-day work of setting up new or refurbished computers and printers, the post-holder will also perform telephony moves and changes when required. As the IT Support Officer, you will also assist the Service Desk Manager in administrating the helpdesk system, training new staff and performing inductions. To be considered for this position, the candidate will need proven experience in IT support. You will also require a strong knowledge of the installation, configuration, trouble-shooting and maintenance of desktop hardware and software, as well as a good grounding in Microsoft Windows and Office, including Outlook and Internet browsers. As the IT Support Officer, you will naturally need to have effective communication skills, a confident telephone manner and a pro-active approach to ensuring SLAs are met. It would also be an advantage if the applicant held an MCDST or CompTIA A+ qualification (or similar), though this is not an essential requirement. To apply for the role of IT Support Officer (1st/2nd Line Technical Support), please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: IT Support Officer, 1st Line Technical Support, 2nd Line Technical Support, IT Support Analyst, IT Support Engineer, Technical Support Advisor, Help Desk Analyst, Helpdesk Advisor, Hardware Support, Software Support, Microsoft Windows, Microsoft Office, IT Support. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. http://www.computerweekly.com/jobs/job/it-help-desk-manager-west-midlands-county-200635767.htmWed, 11 Nov 2009 07:40:00 +0000172514IT Help Desk Manager Coleshill, West Midlands £35,000+ plus 25 Days' Holiday Our client is an established IT Support Services and Software Development company based in the Midlands. They currently seek to recruit an IT Help Desk Manager to join them. This is a great opportunity for an experienced help desk professional with a good record of managing and leading a technical team to further their career. Within this varied, hands-on role the IT Help Desk Manager will provide leadership and guidance to a helpdesk team of six, helping out with taking calls and onsite work when required. Further duties will include: - Establishing and enforcing Help Desk service levels agreements - Analysing performance of Help Desk activities and documented resolutions - Motivating and conducting performance appraisals of Help Desk staff - Co-ordinating and/or performing hands-on fixes at desktop level - Monitoring and testing fixes to ensure problems have been adequately resolved To be considered for this position, the IT Help Desk Manager will need to demonstrate that they have a proven commercial background in a helpdesk environment, and that they have gained experience of managing a technical team. You will also hold an exceptional knowledge of computer hardware and good experience with desktop and server operating systems, in addition to complementary skills such as proven relationship management and the ability to motivate and direct staff. Though not essential requirements, any Microsoft certifications (MCSE or MCSA), a degree (or equivalent) and/or experience working for an IT provider would be advantageous to your application. To apply for the role of IT Help Desk Manager, please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our client with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: IT Help Desk Manager, IT Helpdesk Manager, Support Desk Manager, Service Desk Manager, IT Support Manager, Technical Support Manager, IT Help Desk Team Leader, IT Help Desk Supervisor, IT Support, Technical Support, Microsoft, MCSE, MCSA, IT. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency. http://www.computerweekly.com/jobs/job/web-portal-manager-webmaster-fulham-up-to-27k-west-london-200635286.htmTue, 10 Nov 2009 13:11:00 +0000171368Web Portal Manager / Webmaster - DHTML, XHTML, CSS, JavaScript, PHP, MySQL Fulham, West London Up to £27,000 Plus Annual Performance Bonus of 10%, Healthcare Our client, the internet portal for the UK electrical industry, is looking for an all-round web expert with a can-do attitude to join their team as a Web Portal Manager / Webmaster. Launched in February 2003, the portal currently has 66,000 users and is growing by 2,000 new users each month. There are very few job opportunities that are as exciting as this one. As the Web Portal Manager / Webmaster you'll be responsible for managing all technical aspects of the portal including its usability, content management and search engine optimisation. This will require someone with an active interest in new media and internet technologies, as well as the enthusiasm to continually improve the portal. Your duties will include: - Portal administration and site map management - Content management including the product database, bespoke news CMS - Creating and managing electronic newsletters - Implementing new local applications and adaptations for the UK portal - Setting up RSS feeds and links to partner websites - Creating and managing mini sites (HTML, PHP, MySQL) To be considered for this position you must have experience with the following: - DHTML, XHTML, CSS, JavaScript - XML - PHP / MySQL - Web environments (IE6, IE7, IE8, FF2, Safari) As the Web Portal Manager / Webmaster you must also be a good communicator with strong English skills. Knowledge of web streaming and web conferencing would be beneficial to your application, as would knowledge of SEM and PPC, and/or an understanding of the electrical industry. To apply for the role of Web Portal Manager / Webmaster (DHTML, XHTML, CSS, JavaScript, PHP, MySQL), please simply send your CV and a covering letter via the button shown. If your skills and experience meet with any of our client's requirements and/or needs, we will provide our clients with your full details so that they can consider whether you may be suitable for the vacancy advertised. Your details, as submitted by you, will only be used in conjunction with this vacancy. By submitting your CV and cover letter to us, you give express consent to us using your details for this purpose. Additional Keywords: Web Portal Manager, Webmaster, Online Portal Manager, Web Content Manager, Web Administrator, PHP Developer, MySQL, PHP, Online Content Manager, SEM, Search Engine Marketing, PPC, SEO, Technical Portal Manager, Web Master, DHTML, XHTML, CSS, JavaScript, IT, New Media. This vacancy is being advertised by Web Recruit Ltd. The services advertised by Web Recruit Ltd are those of an Employment Agency.