In Depth
In Depth
Unified communications
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Supporting a hybrid workforce
The now permanent shift to cloud services and the necessity of dealing with a hybrid workforce have changed modern IT Continue Reading
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Sowing the seeds of growth through IP communications
One of the largest food processing companies in the US takes to cloud-based communications to bring about agility, mobility, efficiency and productivity gains, as well as cost reductions that are, quite literally, not small potatoes Continue Reading
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Gearing up for the industrial metaverse
With the hype around the metaverse probably at an all-time low since the former Facebook invented it, it could be argued that its potential is at an all-time high. Where will this potential be exploited and though what tools? Continue Reading
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CTO interview: Gavin Rea, Gulf Bridge International
GBI ensures service continuity of submarine cable networks, which bring high-speed internet to the Gulf states, supporting the region’s ambitious plans to be one of the world’s leading poles for technological innovation Continue Reading
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Zoom eyes up European opportunities
Zoom boasts a range of communications and collaboration products, and this portfolio is evolving into a broader-based business platform of interest to the enterprise market, with Europe set to be centre stage in this evolution Continue Reading
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Networking a reconfigured workspace
We find out how one company has optimised its network to support a post-pandemic work environment Continue Reading
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Optimising net gains: Building efficient and effective network coverage
We look at how companies can gain efficient and effective network coverage around the world without it costing the earth Continue Reading
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Building culture within collaboration to make hybrid work pay
As hybrid working evolves, some firms are struggling to support non-office-based workers and management is unclear of its new responsibilities. What is being done to address this evolution? Continue Reading
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Hybrid working: Preventing damage to company culture
The hybrid working model is still a work in progress, and most employers are at an early stage in learning and finding their way towards achieving its benefits Continue Reading
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Holding the line in the world of hybrid work
The role of line managers is evolving and changing as the shift towards hybrid working increases, and it would appear the secret to success in a hybrid context is to treat all staff members as if they were working remotely, even if they are based in... Continue Reading
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A new design for the new world of work
Widespread forecasts at the height of the pandemic about the death of the office have largely failed to come to pass, but its role is definitely changing as part of a wider, but as yet still mainly experimental, shift to hybrid working Continue Reading
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The state of Australia’s national broadband network
Australia’s national broadband network promises to improve broadband connectivity across the country but has been plagued by pricing issues. Here’s a look at where it is today and what lies ahead Continue Reading
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Evolution of unified comms services
Post-pandemic ways of working are forcing organisations to rethink their comms – we look at the growth in cloud-based services to support hybrid working Continue Reading
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CPaaS – a technology for the future
There is a received wisdom that as businesses flock towards the cloud, they are looking for a single platform on which to manage all their communication needs, leading to boom times ahead for communications platform as a service Continue Reading
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Next generation of collaboration and communication services
Future comms systems may look and feel rather different from what exists today – we look at the journey for communications services Continue Reading
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Positive benefits in the new experience economy
While creating a positive employee experience (EX) has been on the agenda of companies for years, the concept – and that of the experience economy in general – has come of age in the Covid-defined working arena Continue Reading
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Ratcheting down the tension in the hybrid world
Employers who reject the trend towards adopting more flexible, hybrid ways of working may struggle with staff retention - and CIOs have more to win or lose than most in a hybrid world Continue Reading
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Hybrid working in the metaverse
Few topics have attracted more headlines over the past year than hybrid work and the metaverse. How can these realities fit together and become productive in the new normal of work? Continue Reading
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What does 2022 have in store for hybrid working?
The Omicron coronavirus variant has brought a return of working restrictions. Can we be optimistic about the resilience of organisations as they try to get the best out of their workforce? Continue Reading
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Avoiding the two-tier workforce in the third workplace
The new world of hybrid working is sometimes referred to as the third workplace. Yet just as firms are having to deal with the ‘great resignation’, they are in danger of unwittingly creating a two-tier workforce Continue Reading
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Ensuring hybrid work works in the new normal
The hybrid business is becoming a reality, but how can firms ensure a positive employee experience and learn how to identify and manage risks? Continue Reading
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First priorities for the third workplace
Almost 18 months since Covid-19 caused an almost overnight pivot to home working for many firms, hybrid working seems here to stay for knowledge workers. But the role of the 'third workspace' is not yet entirely clear Continue Reading
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Five ways to ensure remote working security and compliance
A mix of on-site and remote working has become a fact of life for many organisations. We look at five key things you should consider to ensure compliance and security Continue Reading
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Revolutionising communication and collaboration for the hybrid world
As hybrid working looks set to become the norm in the post-Covid world, the lessons learned during lockdown will need to be applied. However, firms will have to overcome the limitations of current communication and collaboration tools Continue Reading
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Getting ready for the new normal of hybrid working
Many companies are preparing to return to offices for the first time since the UK’s first lockdown began, but the office environment will look very different to a year ago. With some workers looking forward to returning to the office and others ... Continue Reading
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The right tech choices for hybrid workers
Various studies give a mixed reaction to businesses returning to office work, but what is apparent is that support for remote working will continue Continue Reading
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Trends in collaboration technologies
Making predictions for anything in these Covid-defined times can leave even the most switched on feeling foolish Continue Reading
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Three approaches to remote collaboration for home workers
The coronavirus has led to working from home being the ‘new norm’. We look at how collaboration technologies could work in the long term Continue Reading
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Getting infrastructures in shape for the big return to work
As firms get used to a partial return to the workplace, what will this mean for those that have been charged with keeping business networks up and running during lockdown? Continue Reading
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Unified communications: The key to prospering in the new working reality of Covid-19
Covid-19 lockdowns are causing a collective rethink in the way companies operate, with unified communications transformed from a nice-to-have to a business essential as remote working becomes the new normal Continue Reading
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Coronavirus: How to implement safe and secure remote working
Find out what CIOs and CISOs need to know to enable their end-users to work remotely and stay secure during the Covid-19 coronavirus crisis, and learn how users can help themselves Continue Reading
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Ericsson reveals plans for 5G, IoT – and self-driving buses
World’s third biggest maker of telecommunication equipment reveals its plans for new technologies including 5G, the internet of things and automation Continue Reading
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Building a 5G city: Bristol’s valuable lessons for the UK’s digital future
West of England Combined Authority is taking part in DCMS’s 5G Testbeds and Trials programme, exploring applications for tourism and entertainment. We find out how it is applying its learnings to life in Bristol and Bath Continue Reading
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What 5G applications will transform your business?
The UK’s mobile network operators have started work on their 5G roll-outs, but what applications are most likely to gain enterprise traction for the new standard? Continue Reading
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Rise of the machines: How AI is changing unified communications
Artificial intelligence is now moving into live UC environments at scale. We look at the impact it will have and what lies ahead Continue Reading
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Exploring UCaaS: The main benefits for enterprises
Getting unified communications-as-a-service right can mean more agility, higher productivity, and cost control Continue Reading
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What are the current SD-WAN options for enterprises?
Software-defined wide area networking is well on its way to being a multi-billion dollar market. We assess the current state of the market and look at some of the options for enterprise CIOs and network managers Continue Reading
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When networks collide: how M&A brings infrastructure together
Enterprise IT runs on networking, so fixing up the network should be a priority issue during mergers and acquisitions – but that’s not always the case. Find out how the pros manage it Continue Reading
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How Australian enterprises are unifying business communications
Business leaders and experts in rolling out unified communications tools in Australia stress the importance of change management and employee consultation to avoid digital white elephants Continue Reading
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ASEAN’s growing appetite for unified communications
Led by enterprises in Singapore and Malaysia, adoption of unified communications tools is expected to grow with the surge in demand for cloud-based and hosted offerings Continue Reading
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How Turkish mobile operators are helping the vast Syrian refugee population to help themselves
Turkish mobile network operators are designing services that will help Syrian refugees make their lives in the country Continue Reading
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No more email? Why companies are turning to collaboration technology
Collaboration technologies are helping companies improve their employees' work-life balance Continue Reading
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Create a mobile policy employees can trust
With Gartner predicting a fifth of all enterprise BYOD projects would fail by 2016, we look at how businesses can embrace mobility successfully Continue Reading
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A guide to WebRTC
Real-time communications standards aim to help more users speak with ease over the internet. Computer Weekly looks at how the systems work Continue Reading