In Depth
In Depth
Business applications
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How robotic process automation is getting smarter as it evolves
Robotic process automation is evolving, adding artificial intelligence layers that render it more resilient and agile. What are its limitations and prospects? Continue Reading
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Anti-money laundering technology must operate in a collaborative ecosystem
With new technologies making it easier for banks to spot money laundering activity, we look at why the problem persists at scale, finding that ecosystems and collaborative processes need to be built Continue Reading
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India is becoming a hotspot for IoT
India is set to be a cradle for internet of things deployments thanks to its vibrant economy and its potential to play a bigger role in global manufacturing Continue Reading
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Interview: Uber driver Yaseen Aslam on his Supreme Court battle and what’s next for gig workers
Private hire driver and union organiser Yaseen Aslam speaks to Computer Weekly about his legal battle with Uber and what the UK Supreme Court ruling means to workers in the gig economy Continue Reading
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AI projects yield little business value so far
Artificial intelligence has been red hot in recent years, but it is generating precious little business value so far, although World Remit and Virgin Hyperloop have met with some success Continue Reading
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Covid-19 and the art and science of data visualisation
The pandemic has seen political leaders and civil servants using data visualisation like never before – but there is more to the art than meets the eye Continue Reading
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Gaurav Dhillon: Silicon Valley is poised to grow up to seize a more spiritual future
Gaurav Dhillon, co-founder of Informatica and founder CEO at SnapLogic, comes from a generation of Silicon Valley Indian immigrants who followed a scholarship route and have helped to shape the area’s tech companies. Here he reflects on his career ... Continue Reading
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How to monitor remote workers humanely
Monitoring employees who work remotely has taken on a whole extra dimension in the Covid-19 pandemic year of 2020. Financial services firms are among those which suggest ways of doing it humanely and legally Continue Reading
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Get real: Live streaming analytics important to post-Covid growth, but not without good data
Live streaming analytics could assume increased importance as a fuel for post-Covid growth, but not without good data Continue Reading
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Patching: Balancing technical requirements with business considerations
With an increasing reliance on subscription models alongside the regular patching of software, updates have become an essential part of modern business practices. However, care needs to be taken to ensure the optimum patching process is implemented Continue Reading
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Extended reality software gets pandemic lift
Extended reality software is not new, but the Covid-19 public health crisis has seen it take on a new lease of life as organisations face up to virtuality Continue Reading
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Learning on the job when working from home
Learning a new job and inducting hires when working from home has been tricky for employees and employers alike. We look at what workarounds have been adopted that could become the post-pandemic normal Continue Reading
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Covid-19 crisis has speeded up contact centre digital transformation
Pandemic has accelerated digital transformation in many business sectors, including contact centres such as those of the University of Huddersfield and UK Power Networks Continue Reading
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Fix bottlenecks before tackling business process automation
Business processes evolve over time, and intelligent automation requires a thorough assessment of what is not working optimally Continue Reading
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Lush’s 25-year journey to digital excellence
Retailers are increasingly focused on using technology to better serve customers, but for high street cosmetic brand Lush, tech has always been part of the picture Continue Reading
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How AI is helping to drive business process optimisation
Automating an inefficient process simply leads to a faster inefficient process. Artificial intelligence needs to be deployed to ensure business processes are optimal Continue Reading
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SD-WAN keeps Darling Ingredients on the table through Covid-19 pandemic
For some businesses, the Covid-19 pandemic and the resulting need to support mass remote working will have accelerated something they began working on some time ago. Darling Ingredients is one such firm, whose SD-WAN roll-out puts it in good stead ... Continue Reading
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How crowd simulation modelling enables organisations to develop social distancing strategies
Crowd simulation modelling has a role to play in maximising the Covid security of offices and other buildings by facilitating social distancing to help get people back to workplaces Continue Reading
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BI not BS: how businesses are building futures with data analytics
Business intelligence software is finding an intensified mission as companies try to forecast beyond the global Covid-19 health pandemic Continue Reading
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Robots delivering the goods for retailers
Amazon is investing in autonomous robot delivery in the UK, adding to pioneering work undertaken by Co-op and Starship Technologies Continue Reading
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Morrisons and Pret join UK retail’s growing subscription economy
Morrisons and Pret A Manger join growing UK retail movement towards subscription models – a space frequented by technology-led players such as Gousto Continue Reading
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UK government coronavirus data flawed and misleading
Government Covid-19 coronavirus data has been a miasma of inexactitude, often basically flawed and misleading Continue Reading
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GPT3 could revolutionise how business can use AI
OpenAI’s language prediction model that produced an essay could be used to deploy cloud resources and improve the quality of chatbots, among other business use cases Continue Reading
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Business process automation expansion could founder on IT drift from business focus
Business process automation might find new territory to expand into as businesses have become bloated with excess processes since the 2008 crash. But has IT drifted out of business alignment again? Continue Reading
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Covid crisis shifts supply chain management from efficiency to resilience
Supply chain management seems to be changing profoundly as the coronavirus pandemic unfolds, possibly shifting from an economy of efficiency to resilience, harnessing trading networks, machine learning and robotic process automation Continue Reading
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Digital experience management – web content management for the omnichannel age?
Digital experience management represents an evolution of web content management for a more omnichannel commercial world. We explore its definition and applicability Continue Reading
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APAC buyer’s guide to BI and analytics
In this buyer’s guide, we look at the state of adoption of business intelligence and analytics tools, common use cases and other technology and business considerations Continue Reading
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How to achieve resilience – the modern uptime trinity
IT leaders can take responsibility for ensuring their organisations are resilient during times of crisis. There are no quick fixes, but if you think it is expensive to ensure resilience in your IT systems, try frequent failure instead Continue Reading
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How business software can stay clear of digital addiction
Consumer software is notoriously and deliberately addictive. Should companies and B2B IT emulate that or take the high ground of avoiding the spread of user digital addiction? Continue Reading
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Between a cloud and a hard place: companies change applications tack
The Covid-19 pandemic crisis has intensified and sped up the migration of business applications to the cloud Continue Reading
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How Malaysia’s industries are tapping IoT
Computer Weekly speaks to four industries that claim to have benefited from various IoT deployments and how it has changed their businesses Continue Reading
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Collaboration technology is breeding burnout – keep it real
The Covid-19 pandemic has inevitably caused the use of collaboration platforms to spike. But as fatigue sets in, organisations try to keep their use cases focused Continue Reading
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Mainframe storage: Three players in a market that’s here to stay
Far from disappearing, the mainframe market and the storage it needs is here to stay for some time. The three key array makers compete with high-end flash-equipped products Continue Reading
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Surveillance capitalism in the age of Covid-19
Could the Covid-19 coronavirus pandemic further consolidate surveillance capitalist practices and enterprises? Author Shoshana Zuboff warns Computer Weekly it is possible Continue Reading
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Coronavirus: Retailers reach for tech to keep staff connected in the crisis
From fast-tracking home-working strategy, to conducting training and board meetings virtually, read about how retailers are keeping staff connected during the Covid-19 coronavirus crisis Continue Reading
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Five pillars of public sector IT
Finding better ways for people to collaborate and share information digitally is the challenge government needs to embrace. We look at ways in which this can be achieved Continue Reading
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Storage 101: Crash-consistent vs application-consistent snapshots
We look at crash-consistent and application-consistent snapshots and backup, how they are defined, the pros and cons of each and the benefits and limits of Windows VSS Continue Reading
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Designing software to include older people in the digital world
The Covid-19 coronavirus crisis has accentuated the importance of including older people in the digital world. How can software firms design products to include generations that came to maturity before the internet? Continue Reading
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Customer experience software can help companies weather the Covid-19 storm
Advanced customer experience software can help companies weather the current Covid-19 storm, as well as build resilience. Marks & Spencer is one firm exploring the technology Continue Reading
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Australian firms soldier on amid Covid-19 outbreak
From the largest financial institutions to small companies, Aussie firms have been dialling up their use of technology tools to keep their businesses humming during the coronavirus pandemic Continue Reading
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Coronavirus: How app developers large and small are working to help fight Covid-19
Computer Weekly looks at how a range of actors are using technology to help mitigate the various impacts caused by the Covid-19 coronavirus outbreak Continue Reading
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How HR robotics can be good for people
The automation of human resources processes, some of which uses robotic process automation, can benefit humans, as a clutch of Nordic and UK organisations show Continue Reading
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How IT can back up ESG efforts to do environmental and social good
Organisations’ environmental, social and governance programmes depend on IT leaders for technological backup Continue Reading
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Alan Bates: The ‘details man’ the Post Office paid the price for ignoring
In 2003, subpostmaster Alan Bates had his contract terminated when he refused to comply with Post Office policy. A decade and a half later, against the odds, he took the Post Office to the High Court and won a multimillion-pound legal case Continue Reading
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Grilling the answers: How businesses need to show how AI decides
As artificial intelligence becomes more widespread, so the need to render it explainable increases. How can companies navigate the technical and ethical challenges? Continue Reading
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Fly by data: How service models drive data collaboration in aerospace
Rolls-Royce has added collaborative data sharing to its fundamental business model shift to servitisation Continue Reading
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Building enterprise-grade AI: Sberbank and AI Telekom
Machine learning and artificial intelligence are growing beyond adolescence to prove business value. Practical applications at Sberbank and AI Telekom suggest getting machine learning data in one place, where data scientists can experiment Continue Reading
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Content management systems play role in digital transformation efforts
Companies can stoke their digital growth by the use of content management systems, making digital transformation more than just a boring cliché Continue Reading
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Satellite firm SES saves millions with cloud project management tools
Discover how satellite firm SES modernised project management with a cloud-based system from Precursive, based on live data and tailored in its reporting to different managerial roles Continue Reading
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How companies can do the right thing with online reviews
TripAdvisor and Amazon have had to learn how to manage online reviews in ways that other companies can learn from Continue Reading
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Are AI applications failing to live up to hype in enterprise adoption?
Artificial intelligence has been baked into enterprise applications in recent years and often given special names, such as Einstein, Leonardo and Coleman. But has the hype delivered? Continue Reading
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APAC buyer’s guide to human capital management software
More Asia-Pacific organisations are turning to HCM software to recruit, engage and retain a new breed of employees who increasingly expect personalised services from HR teams Continue Reading
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A tale of two smart cities: Manchester and Australia’s Casey
How local government needs to focus on immediate returns, not pie in the sky, for a smart city agenda Continue Reading
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How tech leads local government innovation in Vienna, Helsinki and Belfast
Digital leaders in the cities of Vienna, Helsinki and Belfast are innovating new services to help citizens and local economies Continue Reading
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Choose tools to prevent communication overload
Social media platforms can improve collaboration, but organisations need to be careful not to swamp staff with messages Continue Reading
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APAC IoT adoption improves amid challenges
More enterprises across the region are using the internet of things to track fleet vehicles and improve operations, but technology integration and security concerns are still holding back widespread adoption Continue Reading
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Universities use data analytics to tackle student mental health
UK universities turn to data analytics software to tackle student mental health. Are there duty of care lessons for other sectors? Continue Reading
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Forward-thinking companies are listening to employees
Technologies and programmes amplifying employees’ voices gain interest among companies keen to keep staff loyal and motivated Continue Reading
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Facebook’s privacy game – how Zuckerberg backtracked on promises to protect personal data
Facebook promised its users privacy then quietly abandoned its promises in pursuit of profits. Now it faces antitrust regulation Continue Reading
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Sainsbury’s Bank moves data to AWS cloud with Teradata UDA
Bank decided on a fundamental shift to AWS cloud, using Teradata’s Unified Data Architecture, after it was divested from Lloyds in 2013. Here’s how it built from a new ground zero. Continue Reading
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Norway’s autonomous ships point to new horizons
Norway is a pioneer in the autonomisation of shipping, which conveys environmental benefits as well as efficiency gains – but human mariners are likely to stay on board for a while yet Continue Reading
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Retail technology, sports sponsorship and a global marketing opportunity
Sports sponsorship remains a focus area for B2B software companies and retail technology businesses looking to impress the C-suite Continue Reading
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Silicon Valley startups look to plug gaps in data value chain
A group of California-based startups and early-stage data management companies are promising CIOs ways to plug gaps in the data-to-insight value chain Continue Reading
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How modern business intelligence shapes up to big data
Business intelligence and analytics strategies have evolved in recent years in the face of big data. Here, we get a supplier CEO perspective, some analyst counsel, and testimony from Nationwide, Schroders and King Continue Reading
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Can work allocation algorithms play fair?
Allocating work by algorithm might have advantages for workers as well as employers. Can it be done fairly and with respect for “human capital”? Continue Reading
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NetSuite CEO Evan Goldberg: Oracle ownership is symbiotic
Evan Goldberg, chief executive officer and founder of NetSuite, talks about the company’s narrative, from cloud applications pioneer to its acquisition by Oracle Continue Reading
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Tableau CEO Adam Selipsky talks strategy
Tableau’s CEO, Adam Selipsky, talks strategy and business intelligence trends with Computer Weekly. He asserts enterprise relevance for Tableau, predicts BI tools consolidation and a ubiquitous user base for analytics Continue Reading
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Southern Water’s centralised data team geared for silo busting
Southern Water has centralised its data specialists and overhauled its data management and business intelligence technology to support business decision-making at scale Continue Reading
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When is it best to stick with paper?
Going digital has been seen as the thing to do, but there can be limits to digital and there's an enduring value to paper. Digital isn’t always best Continue Reading
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Amazon AI debacle won’t stop adoption for recruitment
The sexist artificial intelligence recruitment debacle at Amazon should prove a blip as the technology gains ground in and for human resources departments Continue Reading
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Automation key to unravelling mysteries of the universe at CERN
How CERN is using enterprise asset management from Infor and ramping up the automation of its IT services to plumb the depths of the universe Continue Reading
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Options for deferring or upgrading to S/4 Hana
Businesses on SAP ERP Core Component software will need to consider what they plan to do after 2025. We investigate the options open to them Continue Reading
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Digital transformation makes team players of suppliers – caveat emptor
C-level executives organising digital transformation programmes prefer their suppliers to work as a single team. But it is not all plain sailing Continue Reading
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Software requirements for international aid go beyond cloud and apps
Aid workers in extreme situations don’t always have stable access to the software they need over the cloud. Find out how they work around this Continue Reading
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GlaxoSmithKline R&D CDO on combining Hadoop and Docker to boost drug discovery efforts
Mark Ramsey, chief digital officer of research and development at GSK, describes how banking on big data, containers and on-premise technologies is speeding up the company’s efforts to uncover new drugs and improve the hit rate of its clinical trials Continue Reading
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Why are so few electric vehicles used for online shopping deliveries?
UK retailers appear to be in the electric vehicle slow lane when it comes to online shopping deliveries, but changes are imminent Continue Reading
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Trust and openness vital to get benefits from supply chain automation
Supply chain automation is benefiting from new technological developments, such as blockchain, 5G and machine learning – as companies such as Maersk, Opel and Nestlé are proving Continue Reading
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Shell CTO Yuri Sebregts talks about using AI to amplify the human impact of its workforce
Digital transformation is a multi-decade process for Shell, with artificial intelligence presenting the oil and gas giant with new opportunities to ramp up the productivity of its workforce, its CTO explains Continue Reading
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Doorstep challenge: How retailers are innovating on delivery and fulfilment
Every retailer selling online in 2018 needs great shipping options for customers who have got used to an expanding list of choices. How are some retailers developing the proposition, and where does technology fit into the equation? Continue Reading
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How is Google taking on Microsoft Office in retail?
Carrefour represents a big-name contract win for Google’s G Suite, but will Microsoft Office still be dominant across retail? Continue Reading
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Employers turn to wearable technology to help staff manage work-life balance
Companies are realising that there are sound business reasons for ensuring their employees get enough sleep and exercise, so they are turning to wearable technology to help their staff stay healthy, despite the pressures of work Continue Reading
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Blockchain delivers value with food sourcing system
Blockchain systems for food and drink are proving their value with tuna fishing, fresh food supply, and ecologically sound food sourcing Continue Reading
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Nigel Shadbolt on why the UK is well placed to lead on the ethics of AI
Nigel Shadbolt, principal of Jesus College, Oxford and co-founder of the Open Data Institute, underscores the ethics of artificial intelligence, and says it will shape the naked ape as tools always have Continue Reading
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Servitisation: What it is and how it can transform companies
The idea that every product-based company needs to put service first is a radical shift in how businesses organise themselves. Is it more than rhetoric? Continue Reading
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Guinness World Records bets on Office 365 and AWS to boost business expansion
Rob Howe, director of IT at Guinness World Records, opens up about how cloud is supporting the organisation’s ongoing push to diversify its business Continue Reading
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DevOps done right: Securing grassroots support for a top-down DevOps enterprise push
As more and more enterprises rush to join the DevOps movement, practitioners share details of how they secured grassroots support for their senior leadership team's top-down agile adoption mandates Continue Reading
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Manufacturers, technology and the fourth industrial revolution
A look at some of the innovations and technology investment focus areas for today’s manufacturing industry Continue Reading
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WD-40 oils sales and finance processes in Europe with Epicor
WD-40 has automated its business processes with Epicor ERP, finding the system’s service-oriented architecture good for providing flexibility in the company’s business growth Continue Reading
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AI elevates predictive maintenance for Kone and ThyssenKrupp
Kone and ThyssenKrupp are using artificial intelligence to improve predictive maintenance of their lifts and escalators Continue Reading
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Chatbots demonstrate unexpected range of uses, from mental health to education
Chatbots, software that uses normal language to communicate with people through text or voice, are proving their value in a surprising variety of ways – from accountancy support to mental health Continue Reading
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Congolese health workers and patients benefit from Couchbase database
Belgian public health consulting firm AEDES has worked with a local partner in the Democratic Republic of Congo to deliver a health information management system based on Couchbase Continue Reading
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GDPR: An overview of the latest data protection legislation
The forthcoming General Data Protection Regulation (GDPR) will have wide-ranging implications for every organisation that processes personal data. This comprehensive overview tells you what you need to know Continue Reading
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Siemens success sets the scene for growth in process mining
German industrial conglomerate Siemens has turned to process mining to reveal inefficiencies in the way it pays suppliers, organises logistics and runs order-to-cash processes Continue Reading
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Silicon Valley startups pitch in to the remaking of corporate IT
Enterprise IT is being remade by DevOps, cloud, containerisation and the incursion of AI. We look at one group of Silicon Valley-based suppliers attacking different vectors of new model IT Continue Reading
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How artificial intelligence can aid and replace higher order human creativity
Much is made of AI augmenting human intelligence with simple automation, but might higher order human creativity go the same way? Continue Reading
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Silicon Valley startups home in on pressing value from data
A slew of California-based startup and early-stage data analytics companies are promising CIOs better ways to get value from their investments in databases and analytics Continue Reading
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Customer analytics applications add artificial intelligence to reduce market ‘friction’
Customer analytics applications developers are seeking to add layers of intelligence to improve sellers’ interactions with buyers Continue Reading
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Data Lab CEO Gillian Docherty on how data can boost Scottish economy
Gillian Docherty, CEO of The Data Lab, outlines the organisation’s mission to turn analytics and artificial intelligence to benefit Scotland’s economy Continue Reading
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Are you human? How to defeat the bots in e-commerce
Theatres and other entertainment venues are in a constant war with ticket fraudsters commanding botnet armies, as are other purveyors of high-value, limited-edition goods Continue Reading
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In the know: how a digital workspace can drive innovation
In a digital world, engaged employees can support innovation using a new generation of tools that leverage behavioural science and more Continue Reading