http://www.computerweekly.comen-gbFri, 06 Nov 2009 15:17:00 GMThttp://www.computerweekly.com/Articles/2009/11/06/238463/marks-spencer-to-kick-off-major-sap-roll-out.htmhttp://www.computerweekly.com/Articles/2009/11/06/238463/marks-spencer-to-kick-off-major-sap-roll-out.htmMarks & Spencer will start implementing SAP software in its core systems next year following successful implementation in other parts of the company. Fri, 06 Nov 2009 15:17:00 GMThttp://www.computerweekly.com/Articles/2009/11/04/238423/uk-tightens-ripa-surveillance-rules.htmhttp://www.computerweekly.com/Articles/2009/11/04/238423/uk-tightens-ripa-surveillance-rules.htm Days after the European Commission threatened to take...Wed, 04 Nov 2009 18:18:35 GMThttp://www.computerweekly.com/Articles/2009/11/04/238420/cios-sweat-it-assets-to-defeat-recession.htmhttp://www.computerweekly.com/Articles/2009/11/04/238420/cios-sweat-it-assets-to-defeat-recession.htmEight out 10 top UK managers are preparing to sweat their IT assets, doing more with less, to make sure their business stays competitive, according to research. Wed, 04 Nov 2009 17:19:00 GMThttp://www.computerweekly.com/Articles/2009/11/03/238400/it-budget-growth-slow-in-2010-says-hps-stephen.htmhttp://www.computerweekly.com/Articles/2009/11/03/238400/it-budget-growth-slow-in-2010-says-hps-stephen.htmIT budgets will grow next year but are unlikely to return to the double-digit rates of the early years of the 21st century, according to Iain Stephen, director of enterprise servers and storage for Hewlett-Packard (HP) UK and Ireland.Tue, 03 Nov 2009 17:03:00 GMThttp://www.computerweekly.com/Articles/2009/11/02/238075/customer-satisfaction-benchmarking.htmhttp://www.computerweekly.com/Articles/2009/11/02/238075/customer-satisfaction-benchmarking.htmToday’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Mon, 02 Nov 2009 16:52:00 GMThttp://www.computerweekly.com/Articles/2009/11/02/238074/customer-experience-management-the-next-frontier-for-support-centres.htmhttp://www.computerweekly.com/Articles/2009/11/02/238074/customer-experience-management-the-next-frontier-for-support-centres.htmWhen looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience. Mon, 02 Nov 2009 16:51:00 GMThttp://www.computerweekly.com/Articles/2009/11/02/238381/video-use-it-to-innovate-says-gartner.htmhttp://www.computerweekly.com/Articles/2009/11/02/238381/video-use-it-to-innovate-says-gartner.htmBanks and financial services companies need to use IT to promote innovation rather than focusing on cutting costs, according to analyst group Gartner.Mon, 02 Nov 2009 16:41:00 GMThttp://www.computerweekly.com/Articles/2009/10/27/238311/defra-defends-accenture-over-flawed-350m-it-system.htmhttp://www.computerweekly.com/Articles/2009/10/27/238311/defra-defends-accenture-over-flawed-350m-it-system.htm Top civil servants have defended Accenture after it helped to deliver a "fundamentally flawed" £350m IT system to pay EU subsidies to farmers. Helen...Tue, 27 Oct 2009 13:50:00 GMThttp://www.computerweekly.com/Articles/2009/10/27/238308/podcast-interview-nick-leeson-says-integrated-it-could-have-prevented-barings-collapse.htmhttp://www.computerweekly.com/Articles/2009/10/27/238308/podcast-interview-nick-leeson-says-integrated-it-could-have-prevented-barings-collapse.htmIntegrated IT systems could have prevented the collapse of Barings Bank, says Nick Leeson, the trader who hid £826m in losses that led to the bank’s demise in 1995. Tue, 27 Oct 2009 11:26:00 GMThttp://www.computerweekly.com/Articles/2009/10/21/238257/nao-in-dispute-with-defra-over-it-based-single-payment-scheme.htmhttp://www.computerweekly.com/Articles/2009/10/21/238257/nao-in-dispute-with-defra-over-it-based-single-payment-scheme.htm A government department has taken the unusual step of refusing to sign off a report by the public spending watchdog the National Audit Office on an IT-based...Wed, 21 Oct 2009 19:04:00 GMThttp://www.computerweekly.com/Articles/2009/10/20/238224/why-processes-not-technology-will-drive-business-improvement.htmhttp://www.computerweekly.com/Articles/2009/10/20/238224/why-processes-not-technology-will-drive-business-improvement.htmBusinesses are constantly seeking new ways to maximise their profitability and this is never truer than in today's tough economic times, writes Alan Bowling, chairman of the SAP UK & Ireland User Group.Tue, 20 Oct 2009 16:29:00 GMThttp://www.computerweekly.com/Articles/2009/10/20/238208/it-spend-up-3-in-2010-but-dont-uncork-the-champagne-yet-says-gartner.htmhttp://www.computerweekly.com/Articles/2009/10/20/238208/it-spend-up-3-in-2010-but-dont-uncork-the-champagne-yet-says-gartner.htm Global spending on IT will grow 3.3% to $3.3 trillion next year, reversing the worst slump the industry has seen, says market analyst Gartner. Gartner...Tue, 20 Oct 2009 09:12:23 GMThttp://www.computerweekly.com/Articles/2009/10/19/238183/strategy-clinic-how-do-i-overcome-resistance-to-change.htmhttp://www.computerweekly.com/Articles/2009/10/19/238183/strategy-clinic-how-do-i-overcome-resistance-to-change.htmIndustry experts answer a reader's question about implementing change despite resistance from staff.Mon, 19 Oct 2009 10:57:00 GMThttp://www.computerweekly.com/Articles/2009/10/15/236761/10-reasons-to-deploy-wan-optimization-in-an-economic-downturn.htmhttp://www.computerweekly.com/Articles/2009/10/15/236761/10-reasons-to-deploy-wan-optimization-in-an-economic-downturn.htmIt's no secret that companies often cut IT budgets in times of economic difficulty. The trick to survival is targeted investments...Thu, 15 Oct 2009 15:33:00 GMThttp://www.computerweekly.com/Articles/2009/10/15/236763/an-in-depth-look-at-roi.htmhttp://www.computerweekly.com/Articles/2009/10/15/236763/an-in-depth-look-at-roi.htmThis white paper from Riverbed looks a range of ways a company can save money.Thu, 15 Oct 2009 15:30:00 GMThttp://www.computerweekly.com/Articles/2009/10/14/238132/photos-top-ten-places-to-run-an-it-company.htmhttp://www.computerweekly.com/Articles/2009/10/14/238132/photos-top-ten-places-to-run-an-it-company.htmThe top 10 places in the world for IT companies to operate, according to the Economist Intelligence Unit’s third annual Benchmarking IT competitiveness report. Wed, 14 Oct 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/10/13/237424/addressing-the-cost-of-compliance.htmhttp://www.computerweekly.com/Articles/2009/10/13/237424/addressing-the-cost-of-compliance.htmIncreasing governmental, industry, partner/ customer and internal requirements are tasking organisations to address an ever-widening range of compliance requirementsTue, 13 Oct 2009 10:39:00 GMThttp://www.computerweekly.com/Articles/2009/10/13/237921/why-you-should-consider-hosted-messaging-security.htmhttp://www.computerweekly.com/Articles/2009/10/13/237921/why-you-should-consider-hosted-messaging-security.htmClick to download your copy of an Osterman Research White Paper that looks at why you should consider hosted messaging security.Tue, 13 Oct 2009 10:08:00 GMThttp://www.computerweekly.com/Articles/2009/10/13/238101/innovate09-it-is-a-low-priority-for-government-rd-funding.htmhttp://www.computerweekly.com/Articles/2009/10/13/238101/innovate09-it-is-a-low-priority-for-government-rd-funding.htm The IT sector has its work cut out to get a share of R&D funding available from the government's Technology...Tue, 13 Oct 2009 10:03:25 GMThttp://www.computerweekly.com/Articles/2009/10/08/238052/gartner-flat-it-budgets-but-get-ready-for-growth.htmhttp://www.computerweekly.com/Articles/2009/10/08/238052/gartner-flat-it-budgets-but-get-ready-for-growth.htm Budgets are tight, but IT directors and CIOs must prepare for business growth in 2010, according to analyst Gartner. Jeff Mann, Gartner research director,...Thu, 08 Oct 2009 12:27:54 GMT