http://www.computerweekly.comen-gbFri, 20 Nov 2009 16:52:17 GMThttp://www.computerweekly.com/Articles/2009/11/20/239411/staffordshire-university-saves-6000-with-document-management.htmhttp://www.computerweekly.com/Articles/2009/11/20/239411/staffordshire-university-saves-6000-with-document-management.htm Staffordshire University has saved more than £6,000 a year after rolling out a document management and imaging system. The university...Fri, 20 Nov 2009 16:52:17 GMThttp://www.computerweekly.com/Articles/2009/11/20/239402/digital-economy-bill-supports-creative-and-digital-industries.htmhttp://www.computerweekly.com/Articles/2009/11/20/239402/digital-economy-bill-supports-creative-and-digital-industries.htmThe UK digital economy accounts for nearly 10% of the revenue produced by the whole British economy each year, according to business secretary Fri, 20 Nov 2009 12:25:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/238858/why-archive-your-email-and-for-how-long.htmhttp://www.computerweekly.com/Articles/2009/11/20/238858/why-archive-your-email-and-for-how-long.htmEmail is a business critical application for nearly every organisation, but the ease of distribution, storage and deletion presents huge challenges as to how to retain vital information contained within email traffic.Fri, 20 Nov 2009 11:23:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/236296/email-as-part-of-a-business-continuity-strategy.htmhttp://www.computerweekly.com/Articles/2009/11/20/236296/email-as-part-of-a-business-continuity-strategy.htmWhy always-on-business requires always-on-emailFri, 20 Nov 2009 10:40:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmhttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmThe promise of CRM technology lies in improved marketing, customer satisfaction and increased sales productivity: all can have direct impact on the bottom line. Fri, 20 Nov 2009 10:26:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238986/customer-satisfaction-benchmarking.htmhttp://www.computerweekly.com/Articles/2009/11/19/238986/customer-satisfaction-benchmarking.htmToday’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Thu, 19 Nov 2009 16:47:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238755/the-role-of-provisioning-in-improving-business-processes.htmhttp://www.computerweekly.com/Articles/2009/11/19/238755/the-role-of-provisioning-in-improving-business-processes.htmIT executives are faced with some interesting and challenging decisions: how to balance organizational pressures to create new business applications - against real economic pressures to reduce costs - against the environmental pressures of dealing with the growing number, complexity and specific compliance requirements of IT systems.Thu, 19 Nov 2009 16:30:58 GMThttp://www.computerweekly.com/Articles/2009/11/19/238460/linking-operational-excellence-to-strategy-execution.htmhttp://www.computerweekly.com/Articles/2009/11/19/238460/linking-operational-excellence-to-strategy-execution.htmCompanies that build and align their operational capabilities for strategic advantage earn a distinct execution premium in their business performance.Thu, 19 Nov 2009 15:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/237921/why-you-should-consider-hosted-messaging-security.htmhttp://www.computerweekly.com/Articles/2009/11/19/237921/why-you-should-consider-hosted-messaging-security.htmClick to download your copy of an Osterman Research White Paper that looks at why you should consider hosted messaging security.Thu, 19 Nov 2009 10:17:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/237424/addressing-the-cost-of-compliance.htmhttp://www.computerweekly.com/Articles/2009/11/19/237424/addressing-the-cost-of-compliance.htmIncreasing governmental, industry, partner/ customer and internal requirements are tasking organisations to address an ever-widening range of compliance requirementsThu, 19 Nov 2009 10:15:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238075/customer-satisfaction-benchmarking.htmhttp://www.computerweekly.com/Articles/2009/11/19/238075/customer-satisfaction-benchmarking.htmToday’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Thu, 19 Nov 2009 09:44:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/236761/10-reasons-to-deploy-wan-optimization-in-an-economic-downturn.htmhttp://www.computerweekly.com/Articles/2009/11/19/236761/10-reasons-to-deploy-wan-optimization-in-an-economic-downturn.htmIt's no secret that companies often cut IT budgets in times of economic difficulty. The trick to survival is targeted investments...Thu, 19 Nov 2009 09:41:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/237450/rethink-virtualization-in-business-terms.htmhttp://www.computerweekly.com/Articles/2009/11/19/237450/rethink-virtualization-in-business-terms.htmThe allure of virtualization is clear. For IT organizations, virtualized solutions are faster to deploy and lead to increased hardware utilization and lower power and cooling costs. Thu, 19 Nov 2009 09:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmhttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmWhen looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience. Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/236763/an-in-depth-look-at-roi.htmhttp://www.computerweekly.com/Articles/2009/11/19/236763/an-in-depth-look-at-roi.htmThis white paper from Riverbed looks a range of ways a company can save money.Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/236053/11-questions-that-all-cios-shoud-ask-their-it-manager.htmhttp://www.computerweekly.com/Articles/2009/11/19/236053/11-questions-that-all-cios-shoud-ask-their-it-manager.htmEvery business is looking for ways to be more efficient. You know information technology is critical — you can't be in business without it. But what is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization?Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/235423/the-total-cost-of-email-putting-a-price-tag-on-your-email-environment.htmhttp://www.computerweekly.com/Articles/2009/11/19/235423/the-total-cost-of-email-putting-a-price-tag-on-your-email-environment.htmYour IT budget is probably going to be reviewed over the next year; now is the time to look at where you can make savings without making compromises. Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/16/239077/asos-profits-grow-after-it-investment.htmhttp://www.computerweekly.com/Articles/2009/11/16/239077/asos-profits-grow-after-it-investment.htm Online retailer Asos has reported sales growth of 47% in the first half of this year. The company...Mon, 16 Nov 2009 16:28:00 GMThttp://www.computerweekly.com/Articles/2009/11/16/239036/datamonitor-puts-business-spin-on-tech-research.htmhttp://www.computerweekly.com/Articles/2009/11/16/239036/datamonitor-puts-business-spin-on-tech-research.htm Analyst house Datamonitor has combined its technology practice with its business analyst group to offer chief information officers research that it claims...Mon, 16 Nov 2009 12:53:03 GMThttp://www.computerweekly.com/Articles/2009/11/13/238896/it-challenge-ahead-as-ba-and-iberia-merge.htmhttp://www.computerweekly.com/Articles/2009/11/13/238896/it-challenge-ahead-as-ba-and-iberia-merge.htmThe IT departments at British Airways and Iberia have some hard work ahead of them after the two airlines announced they are to merge.Fri, 13 Nov 2009 14:02:00 GMT