http://www.computerweekly.comen-gbFri, 20 Nov 2009 11:41:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/237241/hosted-security-free-it-managers-guide-from-messagelabs.htmhttp://www.computerweekly.com/Articles/2009/11/20/237241/hosted-security-free-it-managers-guide-from-messagelabs.htmHosted security? Managed security? Cloud security? SaaS? Fri, 20 Nov 2009 11:41:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/237240/image-spam-is-back-free-whitepaper-from-messagelabs.htmhttp://www.computerweekly.com/Articles/2009/11/20/237240/image-spam-is-back-free-whitepaper-from-messagelabs.htmImage spam peaked in 2007, but recent analysis shows image spam making an making an unwelcome return. Fri, 20 Nov 2009 11:26:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/238858/why-archive-your-email-and-for-how-long.htmhttp://www.computerweekly.com/Articles/2009/11/20/238858/why-archive-your-email-and-for-how-long.htmEmail is a business critical application for nearly every organisation, but the ease of distribution, storage and deletion presents huge challenges as to how to retain vital information contained within email traffic.Fri, 20 Nov 2009 11:23:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/236296/email-as-part-of-a-business-continuity-strategy.htmhttp://www.computerweekly.com/Articles/2009/11/20/236296/email-as-part-of-a-business-continuity-strategy.htmWhy always-on-business requires always-on-emailFri, 20 Nov 2009 10:40:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmhttp://www.computerweekly.com/Articles/2009/11/20/234657/measuring-roi-from-crm.htmThe promise of CRM technology lies in improved marketing, customer satisfaction and increased sales productivity: all can have direct impact on the bottom line. Fri, 20 Nov 2009 10:26:00 GMThttp://www.computerweekly.com/Articles/2009/11/20/239390/google-gets-preliminary-approval-for-revised-book-deal.htmhttp://www.computerweekly.com/Articles/2009/11/20/239390/google-gets-preliminary-approval-for-revised-book-deal.htm Google and a group of US authors and publishers have won preliminary approval for a revised...Fri, 20 Nov 2009 09:11:12 GMThttp://www.computerweekly.com/Articles/2009/11/20/239389/twitter-plans-corporate-accounts-and-tools.htmhttp://www.computerweekly.com/Articles/2009/11/20/239389/twitter-plans-corporate-accounts-and-tools.htm Twitter has confirmed plans to introduce a set of tools for business users by the end of the year that will help the site begin to generate...Fri, 20 Nov 2009 09:09:08 GMThttp://www.computerweekly.com/Articles/2009/11/19/238991/global-threat-trends.htmhttp://www.computerweekly.com/Articles/2009/11/19/238991/global-threat-trends.htmThis white paper also looks at the latest trends and patterns amongst the virus and malware landscape.Thu, 19 Nov 2009 16:54:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/237921/why-you-should-consider-hosted-messaging-security.htmhttp://www.computerweekly.com/Articles/2009/11/19/237921/why-you-should-consider-hosted-messaging-security.htmClick to download your copy of an Osterman Research White Paper that looks at why you should consider hosted messaging security.Thu, 19 Nov 2009 10:17:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238158/global-threat-trends.htmhttp://www.computerweekly.com/Articles/2009/11/19/238158/global-threat-trends.htmThis white paper also looks at the latest trends and patterns amongst the virus and malware landscape.Thu, 19 Nov 2009 10:11:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/237238/spam-viruses-data-loss-use-policy-where-to-begin.htmhttp://www.computerweekly.com/Articles/2009/11/19/237238/spam-viruses-data-loss-use-policy-where-to-begin.htmThe IT threat landscape is evolving. Organised crime is involved & it’s big business. Thu, 19 Nov 2009 09:59:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmhttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmWhen looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience. Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/235423/the-total-cost-of-email-putting-a-price-tag-on-your-email-environment.htmhttp://www.computerweekly.com/Articles/2009/11/19/235423/the-total-cost-of-email-putting-a-price-tag-on-your-email-environment.htmYour IT budget is probably going to be reviewed over the next year; now is the time to look at where you can make savings without making compromises. Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/235809/outgoing-email-a-risk-to-your-data.htmhttp://www.computerweekly.com/Articles/2009/11/19/235809/outgoing-email-a-risk-to-your-data.htmFiltering inbound email for spam & viruses is common practice, but many businesses ignore the risks of data loss from outgoing email.Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/236053/11-questions-that-all-cios-shoud-ask-their-it-manager.htmhttp://www.computerweekly.com/Articles/2009/11/19/236053/11-questions-that-all-cios-shoud-ask-their-it-manager.htmEvery business is looking for ways to be more efficient. You know information technology is critical — you can't be in business without it. But what is your IT really costing you? Could you be doing more with the technology you have? Could you reduce costs and provide better service to your organization?Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/236638/it-strategies-for-navigating-the-approaching-economic-downturn.htmhttp://www.computerweekly.com/Articles/2009/11/19/236638/it-strategies-for-navigating-the-approaching-economic-downturn.htmThe negative drumbeat in the financial media has been increasing in intensity over the last several quarters. The bursting of the housing market bubble and the subsequent seizing up of the credit markets in the US and across the globe have been the lead stories.Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/237236/keep-your-email-flowing-free-guide-from-messagelabs.htmhttp://www.computerweekly.com/Articles/2009/11/19/237236/keep-your-email-flowing-free-guide-from-messagelabs.htmEmail needs to keep flowing. Unplanned outages or even routine maintenance can cause huge disruption.Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/18/239310/infosys-to-develop-waitrose-web-platform.htmhttp://www.computerweekly.com/Articles/2009/11/18/239310/infosys-to-develop-waitrose-web-platform.htmWaitrose has appointed Infosys Technologies to develop a web platform to support online and in-store sales.Wed, 18 Nov 2009 15:08:00 GMThttp://www.computerweekly.com/Articles/2009/11/18/239292/uk-public-sector-leads-the-world-in-online-service-delivery-claims-minister.htmhttp://www.computerweekly.com/Articles/2009/11/18/239292/uk-public-sector-leads-the-world-in-online-service-delivery-claims-minister.htm The UK public sector is leading the world in using technology to deliver services to citizens, says Cabinet Office minister Angela Smith. Smith...Wed, 18 Nov 2009 12:51:58 GMThttp://www.computerweekly.com/Articles/2009/11/17/239171/customers-flee-from-poor-digital-service.htmhttp://www.computerweekly.com/Articles/2009/11/17/239171/customers-flee-from-poor-digital-service.htm Companies are losing customers because of poor technology-based customer service, according to a report by Accenture. Half of UK customers do...Tue, 17 Nov 2009 12:28:07 GMT