http://www.computerweekly.comen-gbMon, 08 Feb 2010 16:46:42 GMThttp://www.computerweekly.com/Articles/2010/02/08/240231/should-suppliers-and-customers-change-their-ways-after-bskyb-vs-eds.htmhttp://www.computerweekly.com/Articles/2010/02/08/240231/should-suppliers-and-customers-change-their-ways-after-bskyb-vs-eds.htm Everyone who works in the IT industry should be used to hearing sales-reps making exaggerated claims about their company's offering. Equally, any customer...Mon, 08 Feb 2010 16:46:42 GMThttp://www.computerweekly.com/Articles/2010/01/27/240093/are-technology-mas-good-for-cios.htmhttp://www.computerweekly.com/Articles/2010/01/27/240093/are-technology-mas-good-for-cios.htmThe number of technology company mergers and acquisitions is rising again after stuttering in 2009. IT directors will have to be prepared to take stock of what supplier changes mean to them.Wed, 27 Jan 2010 15:09:00 GMThttp://www.computerweekly.com/Articles/2010/01/26/240067/technology-mergers-and-acquisitions-increase-as-recovery-begins.htmhttp://www.computerweekly.com/Articles/2010/01/26/240067/technology-mergers-and-acquisitions-increase-as-recovery-begins.htm Merger and acquisition activity among IT suppliers is expected to rise this year after hitting a six-year low, in another sign of economic recovery. Tue, 26 Jan 2010 12:44:00 GMThttp://www.computerweekly.com/Articles/2010/01/11/239901/walmarts-strong-it-will-be-key-in-strategic-shift.htmhttp://www.computerweekly.com/Articles/2010/01/11/239901/walmarts-strong-it-will-be-key-in-strategic-shift.htm US retail giant Walmart plans to use its IT expertise to procure products directly from a larger number of suppliers. Walmart, which owns Asda, buys...Mon, 11 Jan 2010 14:29:48 GMThttp://www.computerweekly.com/Articles/2009/12/22/239740/manufacturing-sector-it-review-of-the-year.htmhttp://www.computerweekly.com/Articles/2009/12/22/239740/manufacturing-sector-it-review-of-the-year.htmIn a year of tight budgets, manufacturers have looked to IT to streamline processes and reduce energy bills. We look at the top IT stories in the sector during 2009Tue, 22 Dec 2009 08:00:00 GMThttp://www.computerweekly.com/Articles/2009/12/18/239771/fujitsu-should-follow-sterias-example-with-pension-agreement.htmhttp://www.computerweekly.com/Articles/2009/12/18/239771/fujitsu-should-follow-sterias-example-with-pension-agreement.htm IT services provider Steria has agreed with the unions to offer employees pension terms broadly the same as their end of salary scheme. Union Unite...Fri, 18 Dec 2009 14:08:00 GMThttp://www.computerweekly.com/Articles/2009/12/15/239726/smarter-it-procurement-saves-government-196m.htmhttp://www.computerweekly.com/Articles/2009/12/15/239726/smarter-it-procurement-saves-government-196m.htm The government has saved £196.7m in a year by introducing IT procurement processes that are more collaborative. The Office...Tue, 15 Dec 2009 14:41:30 GMThttp://www.computerweekly.com/Articles/2009/12/07/239612/philips-in-pay-as-you-go-it-deal-with-t-systems.htmhttp://www.computerweekly.com/Articles/2009/12/07/239612/philips-in-pay-as-you-go-it-deal-with-t-systems.htm PhilipsTSystems Deutsche Telekom's service subsidiary T-Systems has added the Dutch electronics firm Philips...Mon, 07 Dec 2009 17:32:22 GMThttp://www.computerweekly.com/Articles/2009/12/07/239604/video-computerweekly-geekly-it-news-round-up-7-december.htmhttp://www.computerweekly.com/Articles/2009/12/07/239604/video-computerweekly-geekly-it-news-round-up-7-december.htmWelcome to this week's Computer Geekly Weekly IT news round-up video. This video picks the must know tech stories from the past week and serves them up with a twist.Mon, 07 Dec 2009 12:00:00 GMThttp://www.computerweekly.com/Articles/2009/12/01/239539/sap-delays-decision-on-enterprise-support-price-hike.htmhttp://www.computerweekly.com/Articles/2009/12/01/239539/sap-delays-decision-on-enterprise-support-price-hike.htm SAP has postponed a decision on whether or not to go ahead with plans to raise prices for enterprise...Tue, 01 Dec 2009 16:08:48 GMThttp://www.computerweekly.com/Articles/2009/12/01/236763/an-in-depth-look-at-roi.htmhttp://www.computerweekly.com/Articles/2009/12/01/236763/an-in-depth-look-at-roi.htmThis white paper from Riverbed looks a range of ways a company can save money.Tue, 01 Dec 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/30/239506/us-restaurants-sue-point-of-sale-supplier.htmhttp://www.computerweekly.com/Articles/2009/11/30/239506/us-restaurants-sue-point-of-sale-supplier.htmRestaurants in the US are suing Radiant Systems and its distributor, alleging that Radiant's point of sale (POS) software was not compliant with the credit card security standard, PCI DSS.Mon, 30 Nov 2009 16:14:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/239383/government-it-procurement-programme-delayed.htmhttp://www.computerweekly.com/Articles/2009/11/19/239383/government-it-procurement-programme-delayed.htmThe launch of a pan-government procurement framework in spring could be delayed, following a decision by the organiser Buying Solutions to retrospectively change the criteria used to evaluate potential suppliers. Thu, 19 Nov 2009 17:01:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238986/customer-satisfaction-benchmarking.htmhttp://www.computerweekly.com/Articles/2009/11/19/238986/customer-satisfaction-benchmarking.htmToday’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Thu, 19 Nov 2009 16:47:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238749/the-need-for-customer-centric-crm.htmhttp://www.computerweekly.com/Articles/2009/11/19/238749/the-need-for-customer-centric-crm.htmMost CRM software is strongly focussed on the sales department. It was designed by first observing what sales people do, then attempting to monitor, automate and measure these functions. Unfortunately, for most businesses, it does little to increase revenue.Thu, 19 Nov 2009 16:30:57 GMThttp://www.computerweekly.com/Articles/2009/11/19/238075/customer-satisfaction-benchmarking.htmhttp://www.computerweekly.com/Articles/2009/11/19/238075/customer-satisfaction-benchmarking.htmToday’s support organisations are focused on two top-level metrics: financial results and customer satisfaction. For most, it’s easy to track financial performance, but customer satisfaction is akin to speaking a foreign language. Thu, 19 Nov 2009 09:44:00 GMThttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmhttp://www.computerweekly.com/Articles/2009/11/19/238074/customer-experience-management-the-next-frontier-for-support-centres.htmWhen looking at technology in the context of Customer Experience Management (CEM), it needs to embrace CEM methodologies, enable the delivery of the brand promise and measure the experience. Thu, 19 Nov 2009 00:00:00 GMThttp://www.computerweekly.com/Articles/2009/11/06/238456/t-mobile-and-orange-to-merge.htmhttp://www.computerweekly.com/Articles/2009/11/06/238456/t-mobile-and-orange-to-merge.htm Deutsche Telekom and France Telecom have signed contracts to set up a 50:50 joint...Fri, 06 Nov 2009 12:57:30 GMThttp://www.computerweekly.com/Articles/2009/10/09/238077/home-office-saves-100m-on-deals-with-fujitsu-and-atos.htmhttp://www.computerweekly.com/Articles/2009/10/09/238077/home-office-saves-100m-on-deals-with-fujitsu-and-atos.htm The Home Office said it will save £100 million after extending IT contracts with Fujitsu and Atos Origin. The £430 million agreement, which was not...Fri, 09 Oct 2009 17:08:00 GMThttp://www.computerweekly.com/Articles/2009/10/08/238057/pirates-steal-software-worth-1bn-via-p2p-networks.htmhttp://www.computerweekly.com/Articles/2009/10/08/238057/pirates-steal-software-worth-1bn-via-p2p-networks.htmSoftware pirates illegally shared $1bn worth of software on BitTorrent P2P networks in the first half of 2009, says the Business Software Alliance (BSA).Thu, 08 Oct 2009 15:32:00 GMT